Nallely Nieto
Garden City,KS
Summary
Dedicated professional with proven abilities in resolving customer inquiries and enhancing satisfaction. Recognized for active listening and complaint handling skills, contributing to customer loyalty and repeat business.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Grant County Bank
Garden City, KS
12.2021 - 04.2026
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Managed account updates and transaction processing with precision.
- Trained new team members on customer service protocols and systems.
- Analyzed customer feedback to recommend service enhancements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Maintained compliance with regulatory requirements while handling sensitive customer information securely.
- Developed strong relationships with clients through personalized service, building trust and loyalty with the bank..
- Handled daily transactional processes, enhancing operational efficiency and customer satisfaction.
- Maintained cash drawer integrity by performing regular audits and balancing daily transactions.
- Trained new tellers on operational procedures and customer service best practices, fostering team collaboration.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions efficiently and accurately.
- Managed cash drawer and balanced daily transactions to ensure accuracy.
Key Carrier
TJ Maxx, TJX Companies
Garden City, KS
12.2019 - 12.2021
- Collaborated with team members to maintain store presentation standards.
- Executed loss prevention strategies to minimize shrinkage and improve profitability.
- Trained new associates on operational procedures and customer service excellence.
- Supported management in achieving operational goals through effective teamwork.
- Analyzed sales trends to optimize merchandise placement and layout strategies.
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Elevated overall store presentation through diligent merchandising efforts, creating visually appealing displays that enticed customers to make purchases.
- Improved team productivity through effective delegation of tasks to staff members based on their skills and strengths.
- Maintained a clean and organized store environment, contributing to a positive atmosphere for both employees and customers.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Mentored new sales associates to contribute to store's positive culture.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Garden City High School
Garden City, KS05-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Complaint handling
- Payment processing
- Microsoft outlook
- Appointment scheduling
- Team development
- Documentation
- Staff training
- Multi-line phone talent
- Account management
- Retail store support
- Stock management
- Service standard compliance
- Key holder experience
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Grant County Bank
12.2021 - 04.2026
Key Carrier
TJ Maxx, TJX Companies
12.2019 - 12.2021
High School Diploma -
Garden City High School