Nallely Santiago

-Achieve individual sales goals by effectively recommending products, clarifying customer needs, and closing sales.

-promote and sell products/services such as Home service plus and other energy-related offerings through inbound and outbound phone calls.

- completed and document sales contracts accurately- entering customer profile and purchase details into the company's CRM system and scheduling appointments if needed.

- scheduled appointments for non working refrigerators, furnace, vent cleaning etc.

• Assist patients and their insurance carriers to resolve open account balances.
• Make 100 plus calls daily closing out account balances from hospitals.
• Worked with many hospitals all over the states and processed payments online in a timely manner.
• Ability to work well under pressure and multi-task routinely.
• Strong customer service experience demonstrating compassion and concern.
• Capability to uphold highest level of confidentiality and professionalism.

• Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.)
• File own guest cards and maintain according to established procedures.
• Inspect models and make available or “market ready”, communicate related service needs to property manager.
• Answer calls regarding prices on the apartments available, create maintenance work orders and keep log of pest control.

• Assisted customers with selecting frames and lenses that best suited their needs.
• Provided information on lens types, frame styles and materials, lens coatings and accessories.
• Performed basic vision screenings to determine patient’s prescription needs.
• Calculated measurements for eyewear using optical measuring devices.
• Adjusted eyewear for proper fit and comfort level.

• Greeted customers and answered any questions they had about the store’s products and services.
• Verified that customers were of legal age to purchase alcohol or tobacco products.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Worked flexible schedule and extra shifts to meet business needs.
• Restocked and organized merchandise in front lanes.