Nallelys Castellanos
Miami,FL
Summary
Proactive FOH Supervisor with extensive experience in customer satisfaction and maintaining a clean, welcoming environment. Skilled in guest relations, complaint handling, and staff motivation, with strong problem-solving abilities. Bringing expertise in team collaboration and financial transaction monitoring to ensure seamless cash handling procedures.
Education professional prepared for responsibilities of teaching role. Proven track record in engaging students and promoting educational excellence through creative lesson planning and individualized support. Strong emphasis on teamwork and adaptability, ensuring collaborative and productive classroom environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
FOH Supervisor
Diced
02.2022 - Current
- Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Monitored financial transactions closely to prevent discrepancies in cash handling procedures during shifts.
- Followed supervisor instructions to complete tasks on time.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Education
Associate of Science - Nursing
Miami Dade College
Miami, FL05.2025
High School Diploma -
Coral Gables Senior High
Coral Gables, FL05-2022
No Degree -
Ponce De Leon Middle School
Miami, FL06-2018
No Degree -
G W Carver Elementary School
Miami, FL06-2015
Skills
- Guest Relations
- Complaint Handling
- Staff Motivation
- Problem-solving skills
- Team Collaboration
- Activity Planning
- Safety awareness
- Relationship Building
- Collaborative learning
- Science Instruction
- Testing and grading
- Assigning and Grading Work
Accomplishments
- Achieved Employed of the month every month for a year through effectively helping with everything needed in my job.
- Resolved product issue through consumer testing.
Certification
- Florida Driver's License
- First Aid Certification
- 37 College Credits
- 3.2 GPA
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
FOH Supervisor
Diced
02.2022 - Current
Associate of Science - Nursing
Miami Dade College
High School Diploma -
Coral Gables Senior High
No Degree -
Ponce De Leon Middle School
No Degree -
G W Carver Elementary School
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