Nam X. Le
Summary
IT professional with strong track record in technical support and system administration. Known for reliable problem-solving and effective issue resolution within dynamic team environments. Committed to leveraging technical skills and collaborative efforts to drive operational success and efficiency.
Overview
9
9
years of professional experience
Work History
Receptionist
Lucky Nails
05.2016 - 12.2022
- Providing administrative support, such as data entry and document filing.
- Collaborating with other administrative staff and management to ensure efficient and effective operations.
- Confirmed appointments, communicated with clients, and updated client records.
IT Technician
Argus IT Services
01.2023 - 03.2023
- Utilized a ticketing system to provide technical support on faulty equipment
- Managed technical projects for computer equipment setup in healthcare facilities
- Installing and configuring hardware and software, providing technical support to end-users, and training users on how to use software and hardware
Business Analyst
ZEGO
04.2023 - 12.2024
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Ensure data accuracy between property records, lease agreements, and billing statements.
- Act as a liaison between the billing department and tenants to resolve billing disputes or clarify charges.
- Work with accounting and property management teams to highlight invoicing, rent collection, and utility billing.
Education
Bachelor of Science - Cybersecurity
Maryville University
St Louis, MO08-2026
Skills
- Creativity
- Communication
- Computer Maintenance
- Critical Thinking
- Data Analytics
- Detail Oriented
- Customer Care
- Adaptability
- Problem Solving
- Microsoft Office
- Operating Systems
- Team collaboration
Timeline
Business Analyst
ZEGO
04.2023 - 12.2024
IT Technician
Argus IT Services
01.2023 - 03.2023
Receptionist
Lucky Nails
05.2016 - 12.2022
Bachelor of Science - Cybersecurity
Maryville University
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