Serenity Gates
Mount Vernon
Summary
Highly organized and proactive individual, committed to leveraging time management and organizational expertise across multiple environments.
Engaging and sociable professional with a relentless pursuit of excellence
Driven individual with a commitment to tackling new challenges. Exhibits a robust work ethic, flexibility, and outstanding interpersonal abilities. Skilled in self-directed work and quick learning of new skills.
Proficient in addressing challenges promptly with patience
Proficient in maintaining focus and organization
Overview
5
5
years of professional experience
Work History
Receptionist
Evansville Psychiatrist Associates
06.2025 - Current
- Managed patient scheduling and appointment confirmation to optimize office efficiency.
- Coordinated communication between patients and healthcare providers, fostering a supportive environment
- Assisted in billing inquiries and insurance verification to enhance patient satisfaction.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
Delivery Driver
Guy Dimaggio
10.2023 - 06.2025
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Ensured vehicle cleanliness and routine maintenance for optimal performance.
Cashier
Frank Dimaggio
09.2020 - 10.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
Education
Bachelor of Science - Elementary Education
Ivy Tech Community College
EvansvilleSkills
Problem Resolution
Timeline
Receptionist
Evansville Psychiatrist Associates
06.2025 - Current
Delivery Driver
Guy Dimaggio
10.2023 - 06.2025
Cashier
Frank Dimaggio
09.2020 - 10.2023
Bachelor of Science - Elementary Education
Ivy Tech Community College