Nam Q. Tran
Melrose
Summary
Support professional with robust background in providing comprehensive support and resolving technical issues efficiently. Known for strong collaboration and delivering results in team-oriented environment. Known for troubleshooting capabilities and effective communication, adapting to evolving needs to maintain high service standards.
Overview
36
36
years of professional experience
Work History
Hardware R&D Support Specialist
SONOS INC
11.2013 - 02.2025
- Performed signal integrity on I2C, I2S, PCIe bus, NAND Flash, DDR4, eMMC and CPU external crystal
- Verified reliability of linear voltage and buck converter ICs
- Built concept prototype with off-the-shelf hardware (Raspberry Pi, Arduino…)
- Programmed and tested new software image, generate FAI document for contract manufacturing
- Analyzed prototype and beta failures, discussed with designer to solve the issues
- Tested competitor products then completely teared down for pro and con analysis
- Built thermal model and performed thermal stress test on all development products, analyzed component characteristic and provided solution (electrical/mechanical) to reduce thermal
Test Engineer/Lab Manager
SONOS INC
04.2004 - 11.2013
- Analyzed RMA return, pinpointed root cause and submitted report to contract manufacturing to prevent future failures
- Managed, trained new technician and rework staffs in R&D environment
- Hand-on analyzed electronic circuit to save power and heat consumption
- Implemented margins and corners test (voltage, temperature, clock frequency) on prototype products
- Built and tested concept circuits from paper and white board
- Managed test equipment and yearly calibration with limited budget
- Built hardware lab which involved purchasing ESD work benches, soldering stations, electronic components, renting test equipment and environmental chamber
Senior Manufacturing Test Engineer
SNOWSHORE NETWORKS
05.2001 - 04.2004
- Interfaced with Contract Manufacturing (MSL, SANMINA, AVNET) for turn-key process
- Maintained, tested and supported all systems in Software Lab and SQA Lab
- Analyzed, supported and debugged RMA failure to detect loophole in production process
- Wrote JTAG Boundary Scan, Test Procedure, Board and System Debug Procedure
- Built test station and trained Contract Manufacturing staffs for testing and debugging at their facilities
Senior Manufacturing Test Engineer
INTEGRAL ACCESS INC
03.1999 - 05.2001
- Defined board and system test level for new products (Ethernet, SDSL, T1/E1)
- Wrote and implemented DFT and DFM specification
- Wrote Test Procedure, board and system Debug Procedure
- Supported Hardware, Customer Service and Manufacturing Department for all technical issues
- Analyzed system and board failure to detect loophole in production process
- Evaluated new hardware design and board level diagnostic
- Interfaced with Contract Manufacturing (SANMINA, USANE, SMTC, Source Electronics) for turn-key process
- Start-up Company
Senior Test Engineer
EZENIA INC
05.1995 - 03.1999
- Defined test plan for new products (ATM, VPU, DPU, IMUX, H.320 and H.323)
- Supported hardware, software QA, customer service and manufacturing for all technical issues
- Managed beta project from start to finish (equipment, budget, labor, etc)
- Analyzed system and board level failure
- Detected loophole in production process, writing proposal for test coverage
- Provided training for manufacturing staffs on H.320 products
- Implemented Design Verification Test and Ongoing Reliability Test
- FORMERLY VIDEOSERVER INC
Product Support Engineer
COGNEX CORPORATION
12.1991 - 05.1995
- Managed beta projects from start to finish
- Tested and integrated system level of new hardware and software
- Evaluated computers, electronic components and new vendors
- Wrote program for testing prototype and production PCBs
- Analyzed failures from new hardware/software system stress test
- Supported customer and manufacturing on all technical issues
- Trained manufacturing staffs on new product
Hardware Engineer
JUPITER TECHNOLOGY INC
11.1988 - 09.1991
- Designed PCB with MC68030 microprocessor
- Selected new vendors, second sources, and evaluated new components
- Tested power supply, AC/DC noise filter and fan
- Worked with U.L, C.S.A, T.U.V, FCC staffs for product certification
- Interfaced between Hardware, R&D, Software, Sales, Manufacturing Department
- Assisted in new product design (MC68605, V.35, RS-449, Ethernet, Token Ring)
Education
Electronic Engineering
Corelis JTAG Seminar
Cerritos, California01.2002
Introduction to ISDN Training -
Telecom Consulting Group
Burlington, Massachusetts01.1997
Windows NT 4.0 Training -
VideoServer Inc
Burlington, Massachusetts01.1997
Altera MAX+PLUS II and VHDL Training -
Altera Corporation
Westford, Massachusetts01.1997
PCI System Architecture Training -
MindShare Inc
Burlington, Massachusetts01.1997
Project Management Training -
COGNEX Corporation
Needham, Massachusetts01.1993
System Failure Analysis -
BBN
Billerica, Massachusetts01.1988
Bachelor Degree - Computer Engineering
Northeastern University
Boston, Massachusetts01.1987
Skills
- Hardware troubleshooting
- Support services
- Documentation and reporting
- Teamwork and collaboration
- Organizational skills
- Staff education and training
Phone Numbers
(617) 519-9162
Engineering Experience
Motorola and Intel microprocessor, TI DSP, Gate Array, PLD, IBM PowerPC, Intel Network Processor, JTAG, BSDL, DRAM, SRAM, VRAM, NAND FLASH, DDR4, eMMC, Power Supply, Noise Filter, Fan, Voltage Regulator, Heat Sink, Camera, Video, Graphic, VME, ISA, MVIP bus, PCIe, U.L, C.S.A, T.U.V, FCC, LINUX, Python, UNIX, Windows OS, Microsoft Office applications, Cadence Allegro/OrCAD, HDMI, USB, Ethernet, RS-232, RS-449, V.35, WIFI, Gigabit Ethernet, Token Ring, ATM, ISDN (E1, T1, BRI), SDSL
Timeline
Hardware R&D Support Specialist
SONOS INC
11.2013 - 02.2025
Test Engineer/Lab Manager
SONOS INC
04.2004 - 11.2013
Senior Manufacturing Test Engineer
SNOWSHORE NETWORKS
05.2001 - 04.2004
Senior Manufacturing Test Engineer
INTEGRAL ACCESS INC
03.1999 - 05.2001
Senior Test Engineer
EZENIA INC
05.1995 - 03.1999
Product Support Engineer
COGNEX CORPORATION
12.1991 - 05.1995
Hardware Engineer
JUPITER TECHNOLOGY INC
11.1988 - 09.1991
Introduction to ISDN Training -
Telecom Consulting Group
Windows NT 4.0 Training -
VideoServer Inc
Altera MAX+PLUS II and VHDL Training -
Altera Corporation
PCI System Architecture Training -
MindShare Inc
Project Management Training -
COGNEX Corporation
System Failure Analysis -
BBN
Bachelor Degree - Computer Engineering
Northeastern University
Electronic Engineering
Corelis JTAG Seminar
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