NAMANI SMITHBEY
CHARLOTTE,UNITED STATES
Summary
Customer Service professional with 3 years of experience in banking and insurance sectors. 7 months of experience in caregiving medical field. Demonstrating strong problem-solving, communication, and teamwork skills, consistently enhancing customer satisfaction and streamlining processes. Adept at providing tailored solutions and innovative approaches to improve service quality and efficiency.
Overview
3
3
years of professional experience
Work History
CUSTOMER SUCCESS BANKING REPRESENTATIVE
Wells Fargo
Charlotte, NC
11.2023 - Current
- Conducted regular account reviews to identify potential issues or opportunities for growth, ensuring optimal financial health for clients.
- Supported bank-wide initiatives focused on fostering a culture of diversity, inclusion, and respect amongst employees.
- Assisted customers with account management, resulting in greater financial control and organization.
- Assisted bank management in meeting regulatory compliance requirements through diligent record-keeping and documentation.
- Collaborated with team members to achieve branch sales goals and maintain high service standards.
- Increased customer satisfaction by addressing and resolving banking-related inquiries in a timely manner.
CUSTOMER SERVICE INSURANCE AGENT
TTEC
Charlotte, NC
08.2023 - 10.2023
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
CUSTOMER SERVICE REPRESENTATIVE
Chime Soultions (VXI)
Charlotte
03.2023 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Caregiver
Cadence Senior Living
Charlotte, NC
06.2022 - 12.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
CUSTOMER SERVICE/CLERK
Harris Teeter
Charlotte, NC
12.2021 - 06.2022
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
- Issued receipts and processed refunds, credits, or exchanges.
- Organized efficient service responses by directing visitors and callers to correct personnel.
- Resolved escalated customer complaints with empathy and professionalism, ensuring satisfactory resolutions.
- Educated customers on best-fit selections by listening to personal desires and purchase limitations.
ONLINE GROCERY SHOPPER
Walmart
Charlotte, NC
08.2021 - 12.2021
- Ensured proper storage of perishable items during transportation, minimizing spoilage or damage risks.
- Maintained an organized and systematic approach to shopping, resulting in fewer errors and higher accuracy.
- Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
- Prioritized order processing based on urgency, optimizing workflow to accommodate same-day deliveries.
Education
DIPLOMA -
North Mecklenburg High School
Charlotte, NC02.2023
Skills
- Time management
- Leadership
- Problem-solving
- Communication
- Adaptability
- Teamwork
Personal Information
Title: Customer Service
Timeline
CUSTOMER SUCCESS BANKING REPRESENTATIVE
Wells Fargo
11.2023 - Current
CUSTOMER SERVICE INSURANCE AGENT
TTEC
08.2023 - 10.2023
CUSTOMER SERVICE REPRESENTATIVE
Chime Soultions (VXI)
03.2023 - 06.2023
Caregiver
Cadence Senior Living
06.2022 - 12.2022
CUSTOMER SERVICE/CLERK
Harris Teeter
12.2021 - 06.2022
ONLINE GROCERY SHOPPER
Walmart
08.2021 - 12.2021
DIPLOMA -
North Mecklenburg High School