NAMANI SMITHBEY
CHARLOTTE,UNITED STATES
Summary
Customer Service professional with 3 years of experience in banking and insurance sectors. 7 months of experience in caregiving medical field. Demonstrating strong problem-solving, communication, and teamwork skills, consistently enhancing customer satisfaction and streamlining processes. Adept at providing tailored solutions and innovative approaches to improve service quality and efficiency.
Positive, upbeat, and dedicated to providing compassionate care, recognized for strong interpersonal abilities and supportive nature. Possesses foundational knowledge in assisting individuals with daily activities and administering basic health care, coupled with excellent communication and organizational skills. Committed to enhancing quality of life for those supported and fostering inclusive, respectful environment.
Offering strong foundation in compassionate care and readiness to learn and grow in this field. Brings understanding of importance of individualized support and ability to quickly acquire new skills essential for role. Ready to use and develop communication and problem-solving abilities in Desired Position role.
Overview
4
4
years of professional experience
Work History
Direct Support Professional
RHA Health Services LLC
Charlotte Nc
03.2025 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Assisted disabled clients to support independence and well-being.
Caregiver
Carebuilders At Home
Charlotte NC
12.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
CUSTOMER SUCCESS BANKING REPRESENTATIVE
Wells Fargo
Charlotte, NC
11.2023 - Current
- Conducted regular account reviews to identify potential issues or opportunities for growth, ensuring optimal financial health for clients.
- Supported bank-wide initiatives focused on fostering a culture of diversity, inclusion, and respect amongst employees.
- Assisted customers with account management, resulting in greater financial control and organization.
- Assisted bank management in meeting regulatory compliance requirements through diligent record-keeping and documentation.
- Collaborated with team members to achieve branch sales goals and maintain high service standards.
- Increased customer satisfaction by addressing and resolving banking-related inquiries in a timely manner.
Caregiver
Cadence Senior Living
Charlotte, NC
06.2024 - 12.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
CUSTOMER SERVICE INSURANCE AGENT
TTEC
Charlotte, NC
08.2023 - 10.2023
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
CUSTOMER SERVICE REPRESENTATIVE
Chime Soultions (VXI)
Charlotte
03.2023 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
CUSTOMER SERVICE/CLERK
Harris Teeter
Charlotte, NC
12.2021 - 06.2022
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
- Issued receipts and processed refunds, credits, or exchanges.
- Organized efficient service responses by directing visitors and callers to correct personnel.
- Resolved escalated customer complaints with empathy and professionalism, ensuring satisfactory resolutions.
- Educated customers on best-fit selections by listening to personal desires and purchase limitations.
Education
DIPLOMA -
North Mecklenburg High School
Charlotte, NC02.2023
Skills
- Time management
- Leadership
- Problem-solving
- Communication
- Adaptability
- Teamwork
- Client support
- Behavior redirection
- First aid and safety
- Decision-making support
- Relationship building
- Team collaboration
Personal Information
Title: Customer Service
Timeline
Direct Support Professional
RHA Health Services LLC
03.2025 - Current
Caregiver
Carebuilders At Home
12.2024 - Current
Caregiver
Cadence Senior Living
06.2024 - 12.2024
CUSTOMER SUCCESS BANKING REPRESENTATIVE
Wells Fargo
11.2023 - Current
CUSTOMER SERVICE INSURANCE AGENT
TTEC
08.2023 - 10.2023
CUSTOMER SERVICE REPRESENTATIVE
Chime Soultions (VXI)
03.2023 - 06.2023
CUSTOMER SERVICE/CLERK
Harris Teeter
12.2021 - 06.2022
DIPLOMA -
North Mecklenburg High School