NAME:JESSICA DELA VEGA
Computer Science
Doha
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative
Foundever
Tarlac
10.2022 - 04.2023
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services
- Implemented and developed customer service training processes
Sales Associate
CASAMIA FURNITURE CENTER INC.
Clark
07.2011 - 05.2012
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Virtual Assistant
JAYWL CO. OUTSOURCING SERVICES
Tarlac
09.2010 - 01.2011
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Uploaded files for team use on Google Suite and SharePoint.
- Completed business correspondence, transcription, and data entry.
- Wrote press releases and posted updates to social media.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
Cashier
SM Department Store
Clark
02.2009 - 07.2009
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled cash with high accuracy and took care to check bills for fraud.
Clerk Specialist
Municipality of Capas
Capas
10.2008 - 02.2009
- Produced high-quality communications for internal and external use.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Monitored office supplies and made arrangements for restocking of low-stock items.
HR In Charge
Massway Supermarket
Capas
04.2008 - 10.2008
- Provided professional services and support in a dynamic work environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
- Applied effective time management techniques to meet tight deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Education
Associate of Applied Science - Associate in Computer Science
ST. PETER COLLEGE
Capas, Philippines 06.2006 - 05.2008
High School Diploma -
Lawy High School
Capas, Philippines 06.2001 - 04.2005
Lawy Elementary School
Capas, Philippines 06.1996 - 03.2001
Skills
Technical Support
Sales expertise
Complaint resolution
Administrative support
Service standard compliance
Money handling abilities
POS systems expert
Recordkeeping strengths
Timeline
Customer Service Representative
Foundever
10.2022 - 04.2023
Sales Associate
CASAMIA FURNITURE CENTER INC.
07.2011 - 05.2012
Virtual Assistant
JAYWL CO. OUTSOURCING SERVICES
09.2010 - 01.2011
Cashier
SM Department Store
02.2009 - 07.2009
Clerk Specialist
Municipality of Capas
10.2008 - 02.2009
HR In Charge
Massway Supermarket
04.2008 - 10.2008
Associate of Applied Science - Associate in Computer Science
ST. PETER COLLEGE
06.2006 - 05.2008
High School Diploma -
Lawy High School
06.2001 - 04.2005
Lawy Elementary School
06.1996 - 03.2001