Nami Paishon

Communicative customer service industry with over 10 years of experience maintaining high level of hospitality, professionalism and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.

In past three years with Hawaiian Airlines I learned basic guest service task as how to check in inter-islands, transpacific and international, I also drive jet bridge, take care of Immigration customs, translation for CBP officer and handle baggage at custom and currently learning Gate tasks.

But more larger part of keep on gaining skills and experience is all about our beautiful relationships in between agents, chief agents, managements, in flight agents and passengers.

All we wish is safety flights and great experiences with us Hawaiian Airlines.

We often encounter the issues that hard to handle, we may not solve those issues such as weather or mechanical.

Those times I always try to be a nosy person in the good way, and ask a lot of questions to get hints to make passengers happy or make situations better. This is my one of way to build relationship with passengers in short periods.

I also learned who(which department ) to ask for help to solve issues quicker and easier, I also learned how to talk passengers or NOT to do, to make issues any more worse.we are the face of Hawaiian Airlines for passengers.

To me flights are live animals never be same, so I always try to be flexible and creative.

Confidently I can say that my three years experience in guest service will help myself to make passengers in flight happy experience.