Open To Work
Namita Bindlish
New York City,NY
Summary
Dynamic Product Manager with a proven track record at KeyBank, excelling in product pricing and new product development. Expert in leveraging data analytics and project management to enhance client experiences, achieving a 15-point NPS increase. Strong leadership and communication skills drive successful cross-functional collaborations and innovative solutions.
Overview
5
5
years of professional experience
Work History
Product Manager, Commercial Deposits
KeyBank
07.2024 - Current
- Own the Key Accounts Manager product and lead feature enhancements projects that empower clients with self-service capabilities, reducing dependency on support teams.
- Manage the Insured Cash Sweeps product portfolio to be within established limits by tracking daily balances, client activities, and pending transactions in a consolidated dashboard.
- Identified inefficiencies in the ICS Sweeps client onboarding process and implemented a streamlined solution by collaborating with technology and onboarding teams.
- Developed product pricing strategies to enhance beta performance while maintaining bank liquidity.
- Facilitated inquiries and processes related to IntraFi network, delivering prompt and accurate client responses.
- Managed Document Center to ensure accuracy and accessibility of critical resources.
Sr. Analyst - Commercial Onboarding and Servicing
KeyBank
08.2022 - 07.2024
- Partnered with IT and Sales teams to implement Salesforce client onboarding tools across KeyBank, saving approximately 30 minutes per client.
- Conducted VOC surveys to gain insight into KeyBank's offerings, increasing NPS by 15 points and reducing detractors by 5%.
- Leveraged NPS data to target customer pain points and worked with the broader team to implement trainings and other solutions to better enable front end sales team to grow customer relations.
- Led new hire onboarding sessions, including product overviews and demonstrations, executive breakout sessions, and development of training content.
- Mentored and trained a team of six interns in sales collateral creation and identifying customer growth opportunities, supporting revenue increase.
- Prepared Monthly Business Reviews containing financial overviews and detailed operational risks for leadership teams.
- Oversaw new product development for fraud protection across all KeyBank locations.
Jr. Analyst - Enterprise Payments
KeyBank
04.2021 - 08.2022
- Tested and automated a Salesforce tool to accurately present client data to the sales team which reduced intake errors to less than 1%.
- Developed targeted client collateral, including account structure hierarchies, product pitch materials, and customer portfolio trends, to enhance client relationships for Enterprise Payments, Middle Market East team.
- Coordinated with analyst teams on cross-functional project to migrate KeyBank's CRM platforms, streamlining data management processes.
- Audited over 6,000 accounts nationwide to ensure that clients are meeting all required legal compliance benchmarks.
- Led Professional Development Committee to enhance training opportunities for 30+ incoming analysts, supporting their successful onboarding and integration.
Education
Product Management Certification -
Product School
09-2023
Master of Science - Economics
University of North Carolina At Charlotte
08-2020
Bachelor of Commerce - Accounting and Finance
Osmania University
05-2018
Skills
- Product management
- Product pricing
- New product development
- Market analysis
- Data analysis
- Financial management
- Financial modeling
- Forecasting
- Tableau and SQL
- Excel and PowerPoint
- Microsoft Office Suite
- Project management
- Problem solving
- Leadership skills
- Communication skills
- Forecasting
Projects
- Use of Social Media by Healthcare Professionals in Washington State, Advanced Microeconometrics, 2020
- Economic Research on Mental Health During Recessions, Research Methods, 2019
- Effect of Recessions on Property Ownership in California, Advanced Business & Economic Forecasting, Spring 2019
Languages
- English
- Hindi
- French
Timeline
Product Manager, Commercial Deposits
KeyBank
07.2024 - Current
Sr. Analyst - Commercial Onboarding and Servicing
KeyBank
08.2022 - 07.2024
Jr. Analyst - Enterprise Payments
KeyBank
04.2021 - 08.2022
Product Management Certification -
Product School
Master of Science - Economics
University of North Carolina At Charlotte
Bachelor of Commerce - Accounting and Finance
Osmania University