Nammon Williams
Salt Lake City,UT
Summary
I am a Network and Systems Administrator with a well-rounded background in IT. I excel in customer service and troubleshooting. I resolve countless problems daily, including hardware, network and software issues. Some of my other skills include network device configuration and management, application deployment, and infrastructure deployment. I currently possess the Security+ Certification and a DoD Secret Clearance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
25Q Multichannel Transmission Systems Operator
US Army
06.2019 - 04.2023
- Operated and maintained satellite communication terminals, boosting the speed and range of tactical networks.
- Accurately documented user support activities, such as system problems, corrective actions, resolution status and completed equipment installations.
- Evaluated hardware and software to determine efficiency, reliability and compatibility with existing systems.
- Monitored and analyzed system performance, such as network traffic, security and capacity.
- Followed standards and procedures to maintain safe work environment.
- Trained new employees.
25B Information Technology Specialist
US Army
01.2020 - 04.2023
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Planned and implemented upgrades to system hardware and software.
- Installed and configured network printers and other peripheral devices.
- Managed user accounts and permissions.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Maintained and remedied various computer issues.
- Managed business mobile devices via Apple Business Manager
Technical Support Specialist
Morgan Stanley
05.2023 - 12.2023
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Documented support interactions for future reference.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
Network and Systems Administrator
Utah National Guard
12.2023 - Current
- Orchestrated integration and communication of software upgrades.
- Implemented internet and intranet applications on multiple platforms.
- Managed four domains, spanning more than 240 domestic sites.
- Configured and managed network devices to include firewalls, servers(vSphere), switches and routers.
- Researched and recommended new technologies and strategies for improving system performance.
- Performed advanced troubleshooting on network, application, and hardware issues.
- Implemented network security upgrades.
- Managed physical security infrastructure.
- Installed physical infrastructure including network cabling, network devices, and workstations.
- Mentored employees and offered constructive feedback for performance improvement.
Education
Bachelor of Science - Network Administration
American InterContinental University
Chandler, AZ07.2024
Skills
- Network, Server and System Administration
- Troubleshooting and Maintenance
- Program installations
- System Upgrades
- Enterprise Technology
- End-User Training
- Hardware troubleshooting
- PC diagnostics
- Active Directory
- Technical Support
- Security Certification
- DoD Secret Clearance
- Cisco device management
Certification
- COMPTIA Security+
- COMPTIA ITF+
Timeline
Network and Systems Administrator
Utah National Guard
12.2023 - Current
Technical Support Specialist
Morgan Stanley
05.2023 - 12.2023
25B Information Technology Specialist
US Army
01.2020 - 04.2023
25Q Multichannel Transmission Systems Operator
US Army
06.2019 - 04.2023
Bachelor of Science - Network Administration
American InterContinental University
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