Namphie Joseph
Miami,United States Of America
Summary
Skilled Referral Coordinator with 20 years of experience managing referrals for multiple primary care providers. Reputation for skillfully communicating with stressed patients and ensuring full satisfaction. Thrive in a high-volume call center environment.
Detail-oriented and highly organized Referral Coordinator serving patients in a Medical setting. Technically savvy and able to type 30 words per minute. Interested in contributing in the medical industry. Efficient Referral Coordinator increasing responsibility in medical industry. Expertise in medical terminology, insurance processes, ICD-9 and CPT codes.
Overview
27
27
years of professional experience
Work History
Referral Coordinator
Claremedica North Miami
MIAMI, FL
02.2023 - Current
- Scheduled appointments with specialists on behalf of clients.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
Referral Coordinator
Plaza Medical Center North Miami
Miami, Florida
02.2001 - 02.2023
- Managed up to 80 patient referrals daily through multi-line telephone system
- Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction
- Verified documents and associated records to catch and resolve discrepancies
Medical Assistant
Unihealth Of South Florida
Miami, Florida
07.1999 - 02.2001
- Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests
Education
Bachelor of Science - Health Services Administration
Barry University
Miami, FL07.2014
Medical Assistant
Everest College
Miami Florida01.1997
Skills
- Professional and mature
- Customer relations
- [Language] skills
- Database organization
- Resourceful
- Administrative operations
- Insurance eligibility verifications
- Inventory control
- Strong problem solver
- Coordinating program activities
- Customer service orientation
- Multitasking and prioritizing
- Professional and polished presentation
- Data entry
- Technologically savvy
- Results-oriented
Affiliations
- Member, Small Business Association (2008 - present)
- Member, Alumni Association
Accomplishments
- Improved office productivity [Number]% by devising numerous process improvements
- Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude
Timeline
Referral Coordinator
Claremedica North Miami
02.2023 - Current
Referral Coordinator
Plaza Medical Center North Miami
02.2001 - 02.2023
Medical Assistant
Unihealth Of South Florida
07.1999 - 02.2001
Bachelor of Science - Health Services Administration
Barry University
Medical Assistant
Everest College