Namrata Pai
Cumming,GA
Summary
20 years of IT experience starting with development growing into Product Management role. 10+ years of Product experience in banking and payments domain, working with Financial Institutes, FinTech and Merchants. Managed end-to-end product lifecycle from ideation to launch, including roadmap planning, feature prioritization, release management, and go to market strategies. Highly experienced in Agile and Waterfall software development lifecycle, Enterprise implementation projects integrating banking products and payment solutions through real time cloud based REST APIs. Excellent communication and presentation skills. Ability to work with different teams and interact with technical and business groups. US citizen.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Technical Product Manager
Fiserv
Alpharetta, GA
08.2022 - Current
- Company Overview: Payment, Merchant Solution
- My current role as a Senior Technical Product Manager is to ensure that the product meets its evolving market needs, which includes the Payment and eCommerce Platform.
- Conduct market research to identify trends, competitive offerings, and opportunities for product differentiation.
- Leverage data analytics to measure product performance, user engagement, and the impact of new features.
- Product strategy with a strong focus on understanding customer feedback and sentiment.
- Collaborate with engineering, design, marketing, and customer success teams to deliver high-quality software products.
- Ensure timely delivery of product features and updates, while maintaining alignment with overall business objectives.
- Defined metrics and KPIs used to track performance of products or services throughout their lifecycle.
- Provided guidance on user experience design principles to ensure a seamless user journey across all digital touchpoints.
Technical Product Manager and Owner
Fiserv
Alpharetta, GA
12.2013 - 08.2022
- Company Overview: Bank and Fintech solutions
- My role includes wearing multiple hats as a Technical Product Manager and Owner, which includes pre-sale, analyzing client business needs, providing solutions across Bank Solution products, and supporting the clients through their goals.
- Pre-sale tasks include participating in evaluating the business needs that would fit for a product, providing high-level solutions, demo catalogs, and product features, and evaluating license models.
- Understand the market trends, client-requested features, and coordinate with the product team to be incorporated in the product roadmap.
- Act as liaison between Clients and Product development team
- Create JIRA features, Epics and support product team write up Stories, monitor and stay unto date on the GA release and participate in feature demos
- Prioritize different requests coming for the roadmap from various banking channels
- Coordinate with multiple Fiserv provider teams, 3rd party vendors and clients to create product flow diagrams across to provide an integrated solution
- Support client through the project life cycle
- Work with offshore development and QA teams
Senior Business System Analyst
Bank of America
Tucker, GA
01.2012 - 12.2013
- Company Overview: HealthLogic Systems Corporation
- As a Senior Business Systems Analyst, I coordinated the analysis and design for reengineering the legacy Claim Management System.
- Heading a team of Business Analysts, Development, and QA Leads for streamlining processes and rehosting.
- Coordinating with users, IT, and business stakeholders to analyze existing systems and processes.
- Perform gap analysis.Develop and coordinate implementation of technical solutions.
- Prepared high-level logical data models and BRDs (Business Requirement Documents).
- Performed UAT, System Testing, and Integration Testing before and after Go-Live.
- Worked extensively with MS Excel, MS Access, MySQL Workbench 5, and MySQL Query Browser.
- Delivered various reports and weekly status reports to higher management.
Project Lead and Technical Business Analyst
The Home Depot
Atlanta, GA
01.2011 - 05.2012
- As a Project Lead and Technical Business Analyst Understood, analyzed and coordinated implementation of enhancements in the existing complex inventory System developed over course of 20 years
- Involved in all phases of the development lifecycle from setting the scope through deployment and support
- Design the business flow, requirements analysis, System integration, Technical enhancements
- Involved in component design and development
- Prepared High level design and LLD documents
- Coordinated with architects and stakeholders to explore distributed solutions for the end user requirements
- Reviewed functional and Program Specifications, Analysis of the work requests, code reviews, functional testing, and delivery of work
- Lead offshore team, Conducted Training mentored and supported less experienced team members
- Worked with testing teams for system testing/ User acceptance testing
Project Lead, IT Security Analyst and Business System Analyst
ING Insurance
Atlanta, GA
01.2006 - 05.2011
- Worked as Project Lead, IT Security Analyst and Business System Analyst in evaluating and improve existing Governance gaps in ING Retirement and Insurance Policy applications
- Also played role as IT Security analyst by owning entitlement review and supporting internal audits
- Coordinate with Stakeholders and application owners to perform risk and gap analysis in IT Security policies
- Designed and architect the business process and technical architecture for the entire project
- Understanding functional specifications, designing, and developing creative solutions
- Implement SOX control as part of IT Governance in existing Retirement and Insurance applications
- Perform UAT for the entitlement review in OIA
- Coordination with offshore Team for automation and implementation of various internal audit systems
J2EE Programmer Analyst and Java Web Developer
SONY Prism, SONY Picture Entertainment
Culver City, CA
09.2004 - 05.2006
- As a J2EE Programmer Analyst and Java Web Developer performed Technical requirement analysis, development and maintained Sony Home Video website
- Conducting Technical Requirement Analysis for the client requests
- Analyze the change requests and prepare System Design and Technical Specification Documents
- Developing, enhancing and production support of Home Video website application
- Perform UAT, System Testing, integration Testing And maintaining defect log
J2EE Developer
ePrep, ACTInc
Iowa City
12.2003 - 09.2004
- As a J2EE Developer developed exam module for ACT application (American College Testing Online Preparatory website)
- Analyse the Requirement and Technical documents
- Develop applets for online prep Test module
- Perform UAT and System Testing and maintaining defect log
Education
Bachelor of Technology - Electronics and Telecommunication
Skills
- Product Strategy
- Stakeholder Management
- Sales Enablement
- Software Development Lifecycle
- Competitive Analysis
- Data-driven decision-making
- REST APIs
- Customer Engagement
- Agile methodologies
- FinTech
- Cross-functional Team Leadership
- Payments
- Bank Solutions
- Business Process Improvement
- Analytics
Certification
- PMC Level 3 - Pragmatic Product Manager
- CSPO - Certified Scrum Product Owner
- Certified Information Security Auditor (CISA)
- Sun Certified Web component Developer (SCWCD), Sun Certified Java Programmer (SCJCP)
Timeline
Senior Technical Product Manager
Fiserv
08.2022 - Current
Technical Product Manager and Owner
Fiserv
12.2013 - 08.2022
Senior Business System Analyst
Bank of America
01.2012 - 12.2013
Project Lead and Technical Business Analyst
The Home Depot
01.2011 - 05.2012
Project Lead, IT Security Analyst and Business System Analyst
ING Insurance
01.2006 - 05.2011
J2EE Programmer Analyst and Java Web Developer
SONY Prism, SONY Picture Entertainment
09.2004 - 05.2006
J2EE Developer
ePrep, ACTInc
12.2003 - 09.2004
Bachelor of Technology - Electronics and Telecommunication
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