Namrata Srivatsa
Austin,TX
Summary
Hospitality professional prepared to bring extensive customer service experience to new role. Proven ability to handle guest inquiries and issues efficiently while maintaining positive atmosphere. Reliable team player with strong focus on collaboration and adaptability to changing needs. Notable skills include effective communication and problem-solving.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Renaissance Hotel
11.2024 - Current
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Managed check-in and check-out processes efficiently, ensuring smooth guest transitions.
- Coordinated room assignments with housekeeping to maintain optimal inventory levels.
- Utilized property management software to streamline reservations and billing procedures.
Guest Experience Expert
Renaissance Hotel
11.2023 - 11.2024
- Assisted with check-in and check-out procedures for guests.
- Delivered exceptional guest service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to enhance overall guest experiences and satisfaction levels.
- Answered phones, responded to inquiries, and took messages.
Front Desk Agent
White Lodging
05.2023 - 07.2023
- Provided information about hotel amenities, services, and local attractions.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Education
Bachelor of Science - Business
University of North Texas
Denton, TX08-2025
High School Diploma -
Allen High School
Allen, TX05-2021
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Front Desk Agent
Renaissance Hotel
11.2024 - Current
Guest Experience Expert
Renaissance Hotel
11.2023 - 11.2024
Front Desk Agent
White Lodging
05.2023 - 07.2023
High School Diploma -
Allen High School
Bachelor of Science - Business
University of North Texas
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