- Motivated Caseworker with high-level integrity and strong desire to help resolve challenges. Compassionate and team-oriented individual offering extensive knowledge of services, treatment options and issue resolution methods for cases.
- Highly communicative individual identifies issues and make the best decisions regarding course of treatment. Disciplined Caseworker with expertise in data confidentiality and client education and promoting experience working with culturally diverse families.
- High-energy Team player, proficient in conducting inspections, monitoring machinery and promoting efficient production. Possess strong understanding of workplace safety regulations. Clear communicator with decisive and well-organized nature.
Hi, I’m
Namugisha Byamungu
caseworker
Abilene,TX
Summary
Overview
19
years of professional experience
1
Certification
Work History
International Rescue Committee
Reception and Placement Caseworker
01.2024 - Current
Job overview
- The Caseworker works closely with clients, colleagues, and external parties to develop service and/or self-sufficiency plans to meet individual client needs and preferences utilizing a broad range of financial, medical, social, vocational, and other services and resources in accordance with client eligibility and program requirements.
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance with applicable regulations.
IDEXX Laboratories
Quality Associate II
12.2021 - 06.2023
Job overview
- Inspect product quality to make sure they are ready for the customers
- Improved product quality by implementing rigorous inspection processes and providing feedback to production teams.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
IDEXX Laboratories
Instrument Technician
10.2020 - Current
Job overview
- Test instruments to ensure that they work right.
- Increased production efficiency with diligent troubleshooting and repair of instrument malfunctions.
- Interpreted equipment manuals and schematics to determine corrective actions for repairs, calibrations, and installations.
SRC, Inc.
Direct Support Professional (DSP)
06.2020 - Current
Job overview
- Work with clients with special needs
- Support them in living as an independent life as they can
- I have CPR, CPI, and CRMA training.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Adonai Evangelical Church
Assistant Accounts Officer
01.2014 - 12.2017
Job overview
- Managed invoicing for organization through cash receipts processing, bank reconciliations and distribution of multiple invoices monthly
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Achieved more accurate revenue forecasting through detailed trend analysis and close monitoring of key performance indicators.
- Monitored budgets and transactions to verify compliance or initiate corrective actions.
Baker Boy, Inc
Machine Operator
02.2016 - 03.2017
Job overview
- Set up machines for various jobs up to ensure high-quality manufacturing and waste reduction
- Monitored feed and speed of machines during machining process
- Established and adjusted feed rates and cutting parameters to keep operations in line with production demands
- Received and correctly processed both written and verbal instructions, prints and work orders
- Followed recipes to mix dough in batches sufficient for daily production quota
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
Baker Boy, Inc
Team Leader
02.2012 - 11.2013
Job overview
- Inspect production equipment, troubleshoot problems and complete minor repairs to maintain functionality
- Trained new employees on how to package completed products and efficiently prepare shipments and support team efficiency
- Corrected issues in timely manner to maintain productivity goals
- Built and maintained effective working relationships with peers and upper management
- Drove team success by completing jobs quickly and accurately
- Upheld high standards of productivity and quality in all areas of operations
- Coordinated work across disciplines to handle project needs and meet timelines with optimal efficiency
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked
- Looked for ways to go above and beyond job requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
IDEXX Laboratories Inc
Production Specialist II
03.2007 - 07.2010
Job overview
- Wrapped items, placed in boxes and added proper labeling to prepare for shipment
- Packaged products to complete daily work orders
- Set up and operated production equipment according to daily work orders and safety procedures.
- Kept production schedules on track by consistently meeting deadlines and prioritizing urgent orders when necessary.
- Delivered quality products with effective use of control procedures and good inspection skills.
CAV2000 Org
Hotel Manager
10.2005 - 04.2006
Job overview
- Coordinated day-to-day schedules, tasks and positions for Hotel crew
- Organized large groups of people for weddings, seminars, conferences, and other events and offered the best available room rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
Education
Mid-Atlantic Christian UniversityElizabeth City, NC
Some college from Counseling And Psychology And Biblical Studies
03.2011
University Overview
Westbrook High SchoolWestbrook, ME
High School Diploma
06.2000
University Overview
Skills
- Initiative to work independently
- Leadership
- Community Relations
- Documentation Ability
- Customer Service
- Assembly Experience
- Accounts Receivable
- Hotel Management
- Case information confidentiality
- Client interaction
- Highly effective communication
- Client Advocacy
Certification
- CPR Certification
- First Aid Certification
Assessments
Assessments
- Numerical Reasoning Skills, 02/2020, Completed, Quickly and accurately performing basic mathematical operations, recognizing numerical sequences, and interpreting graphs.
- Work Style: Reliability, 09/2020, Proficient, Tendency to be dependable and come to work
Languages
English
Native or Bilingual
kinyarwnda
Native or Bilingual
Swahili
Professional Working
French
Limited Working
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Reception and Placement Caseworker
International Rescue Committee
01.2024 - Current
Quality Associate II
IDEXX Laboratories
12.2021 - 06.2023
Instrument Technician
IDEXX Laboratories
10.2020 - Current
Direct Support Professional (DSP)
SRC, Inc.
06.2020 - Current
Machine Operator
Baker Boy, Inc
02.2016 - 03.2017
Assistant Accounts Officer
Adonai Evangelical Church
01.2014 - 12.2017
Team Leader
Baker Boy, Inc
02.2012 - 11.2013
Production Specialist II
IDEXX Laboratories Inc
03.2007 - 07.2010
Hotel Manager
CAV2000 Org
10.2005 - 04.2006
Mid-Atlantic Christian University
Some college from Counseling And Psychology And Biblical Studies
Westbrook High School
High School Diploma
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