Nana Appiagyei
52,New Jersey
Summary
Goal-oriented IT professional with significant success in planning, analyzing and implementing of security plans and initiatives. Excel in developing comprehensive, secure network designs and systems.
Overview
8
8
years of professional experience
1
1
Certification
Work History
SOC Analyst
Hunterdon Developmental Center
Clinton, NJ
05.2018 - Current
- Analyzed system risk to identify and implement appropriate security countermeasures.
- Managed user authentication and authorization of data access.
- Monitored server event logs to identify and resolve performance and security issues.
- Analyzed security procedure violations and developed plans to prevent recurrence.
Principal Cybersecurity Risk Management
WellCare Health Plans Inc.
Tampa, FL
02.2016 - 05.2018
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Collaborated with stakeholders to define features, integrations and partnerships.
- Recommended improvements to existing or proposed systems to enhance solution functionality.
Technology Support Specialist
Catholic Health Initiatives, Inc
Louisville, KY
07.2015 - 03.2016
- Monitored client satisfaction through implementation and delivery of technology products and services, relationship management and billing or invoicing processes.
- Implemented and delivered new products and services to maintain relationships with clients and ensure client satisfaction through billing and invoicing processes.
- Evaluated benefits for each caller to determine service needs and address concerns.
- Handled customer service issues by providing guidance or escalating for advanced support.
Education
Bachelor of Science - Political Science
University of Ghana
Ghana07.1996
Some College (No Degree) - Cybersecurity
Udemy
OnlineSkills
- Symantec Blue Coat Data Loss Prevention
- Protecting Networks
- Tenable Nessus
- Monitoring Computer Viruses
- Managing Security Breaches
- Linux Server
- Active Listening
Languages
English
Professional
Accomplishments
- Educated end users on relevant cybersecurity protocol to minimize security breaches.
- Revised security manuals to mitigate security threats such as RANSOMEWARE and BRUTE FORCE ATTACKED.
- Compiled daily database reports to identify possible vulnerabilities and implement corrective actions.
Certification
- CompTIA Security+
- Certified Information System Security Professional (CISSP)
Timeline
SOC Analyst
Hunterdon Developmental Center
05.2018 - Current
Principal Cybersecurity Risk Management
WellCare Health Plans Inc.
02.2016 - 05.2018
Technology Support Specialist
Catholic Health Initiatives, Inc
07.2015 - 03.2016
Bachelor of Science - Political Science
University of Ghana
Some College (No Degree) - Cybersecurity
Udemy