Nana Owolabi

• Train Security Screening Agents to perform security screenings of cargo using X-ray machines, metal detectors, explosive trace detection equipment, and manual searching techniques.
• Train Security Screening Agents in steps to follow established protocols and procedures to ensure compliance with Transportation Security Administration regulations and guidelines.
• Train Security Screening Agent to Identify and respond to potential threats, prohibited items, and suspicious behavior by customers or individuals
• Train security screening Agents on how to operate and maintain security screening equipment and report any malfunctions or issues to the appropriate authorities.
• Providing clear and concise instructions to Cargo Screening Agents regarding security procedures and requirements.
• Collaborate with other security screening Agents to ensure a coordinated and efficient security screening process.
• Train and certify Agents in Response to emergencies, such as bomb threats or security breaches, following established emergency protocols and procedures.
• Train and certify Agents in documenting and reporting any security incidents or suspicious activities to the appropriate authorities.

Dangerous Goods Agent (DGAA) Delta Airlines, Inc - Chicago, IL|12/2022- Current

• Ensure DG products meet applicable regulatory requirements,
• Strategize with other Dg qualified agents to ensure safe passage and clearance of DG products.
• Prioritized and organized tasks to efficiently carry out service goals.
• Supplied excellent service and attention to customers when face-to-face.
• Ensures shippers are notified of delays in departure of shipment.
• Unload incoming freight and security screened freight
• Demonstrated to load and unload cargo from pallets and containers.
• Maintained lofty standards of safety and cleanliness of facilities.
• Adhered to all safety and security regulations.
• Attend to customer enquiries about freight location and storage

• Inspected and counted items received and checked against airway bill or other documents while recording shortages and noting damaged goods
• Directed and took part in cargo loading and unloading to ensure completeness of load and even distribution of weight
• Worked successfully with diverse group of coworkers to carry out goals and address issues related to our products and services
• Prioritized and organized tasks to efficiently carry out service goals
• Supplied excellent service and attention to customers when face-to-face
• Ensured to notify shippers of delays in departure of shipment
• Managed to unload incoming freight and security screened freight
• Demonstrated to load and unload cargo from pallets and containers
• Maintained lofty standards of safety and cleanliness of facilities
• Adhered to all safety and security regulations
• Attend to customer enquiries about freight location and storage
• Help in auditing processed Airwaybills to ensure they are error free and correct
• Ensured all assigned duties were executed promptly
• Cross trained in: Mail side, Freight acceptance and 30-day compilation, 30-day auditing for errors and redundancies.

• Set pricing structures according to market analytics and emerging trends
• Developed catering menus to exceed client expectations yet meet tight budgets
• Observed safety measures and followed instructions when using kitchen equipment and heavy-duty mixers
• Practiced various safety methods daily to avoid food spoilage and food borne illnesses
• Placed orders for food and supplies needed for proper set up and preparation
• Kept customer and food preparation areas clean and well-organized
• Boosted customer satisfaction by quickly addressing and resolving complaints about food or service
• Coordinated food service stations and venue accommodations, including setup and tear-down of furniture and equipment per customer guidelines.

• Supervised employees, implement policies, manage executive agency functions, and keep compliance with federal, state, and local regulations
• Generated Monthly, quarterly, and Annual reports of employee performance
• Created and send correct and prompt payroll report to payroll company
• Employee supervision, implement policies, manage executive agency functions, and keep compliance with federal, state, and local regulations
• Monthly, Quarterly and Annual Performance reports
• Effective, efficient, and correct processing of payroll report
• Leave administration, disability programs, training programs, and health benefits, health plans, voluntary benefits, and 401(k)plan maintenance for over 50 employees
• Developed, launched, and administered new hire orientation program for temporary and full-time employees annually
• Recommending management on the administration of human resources policies and procedures
• Serving as internal consultants by analyzing a company's current Human Resources programs and recommending solutions.

• Determined business development opportunities and implemented effective strategy for client acquisition
• Attended conferences and trade association meetings to be company and promote products
• Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit
• Contacted potential customers via telephone and email
• Communicated with other corporate departments to develop effective business strategies
• Exceeded quotas consistently through new account penetration and territory expansion
• Facilitated and managed business development plan based on market and industry research
• Maintained meticulous client notes in Salesforce system
• Recommended product changes to enhance customer interest and maximize sales
• Prospected, found and cultivated relationships with contacts to promote product lines and solutions.

• Oversaw daily work schedule and patient flow of four locations
• Collected payments from patients after dental visit and schedule future appointments
• Created patient 'Treatment Plan' collect deposit and explain future appointments and procedures
• Excellent communication skills, recalling patients for 6-month examination and other necessary appointments
• Managed employee relations and make certain staff have the necessary resources and support; - monitor and support the office budget
• Verified patients' information with insurance company and send out claims for payments
• Reviewed hours for payroll for a staff of 20 and answered any questions about paycheck for 4 different offices
• Supervised and motivated office staffs to improve their job performance by starting new rules policies and incentive programs
• Created a new evaluation form to help staffs improve their skills and working knowledge
• Analyzed data, pointed out problems, produced solutions, and increase office production by 20% in a month
• Monitored the facility to ensure that it still is safe, secure, and well-maintained.