Summary
Overview
Work History
Education
Skills
Timeline
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Nana Sarpong

Elkridge,MD

Summary

Adept at driving safety and situational awareness, I excelled at Uber Office, achieving high customer scores for exceptional service. My leadership at GardaWorld Security enhanced security protocols, demonstrating my strong navigation skills and ability to train personnel effectively. My proactive approach and keen observation skills have consistently improved operational efficiency and customer satisfaction. Multi-talented professional proficient in applying credit policies to meet standards. Familiar with regulatory requirements and best practices. Eager to take on new professional challenge in credit management. Great multitasker and critical thinker with devotion to accuracy and efficiency. Supervises and leads office to maximize and streamline functionality.

Overview

9
9
years of professional experience

Work History

Uber Partner

Uber Office
Elkridge, MD
03.2024 - Current
  • Greeted passengers and provided a safe and comfortable ride to their destination.
  • Completed accident reports and delivered to supervisor.
  • Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
  • Offered riders information about local attractions and restaurants.
  • Upheld a professional demeanor and appearance, reinforcing the company's brand standards.
  • Achieved consistently high customer scores due to exceptional service.

SUPERVISOR (DAY OPERATIONS)

GardaWorld Security
Timonium, MD
04.2024 - 09.2024
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Ensured that all IT systems were up-to-date with the latest security patches and updates.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Conducted needs assessments and worked closely with leaders to correct problems and implement improvements.

Security Officer

Washington Hilton
DC, DC
11.2023 - 03.2024
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.

Shift Leader

OnTrac
Jessup, MD
03.2023 - 10.2023
  • Examined final products for conformance with quality and design standards.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Identified needs of customers promptly and efficiently.
  • Delegated tasks to multiple employees while maintaining efficient workplace.

Credit Officer

Fidelity Investments
Accra, Greater Accra
06.2016 - 09.2021
  • Identified areas where improvements could be made in the existing process for granting credits.
  • Assessed property appraisals, title histories and insurance information.
  • Prepared detailed reports summarizing customer profiles, risk assessments, and recommendations for approval and denial of new lines of credit.
  • Researched industry best practices related to consumer lending regulations.
  • Double-checked account and application information provided by clients to assist in making accurate credit decisions.
  • Determined credit approval based on financial standing, credit records and payment history.

Education

Bachelor of Science - Accounting

CENTRAL UNIVERSITY COLLEGE
GHANA WEST AFRICA
04-2003

Skills

  • Strong navigation
  • Driving safety
  • Situational awareness
  • Vehicle maintenance
  • Arrest procedures
  • Investigation documentation
  • Electronic surveillance
  • Personnel screening
  • Premises patrol

Timeline

SUPERVISOR (DAY OPERATIONS)

GardaWorld Security
04.2024 - 09.2024

Uber Partner

Uber Office
03.2024 - Current

Security Officer

Washington Hilton
11.2023 - 03.2024

Shift Leader

OnTrac
03.2023 - 10.2023

Credit Officer

Fidelity Investments
06.2016 - 09.2021

Bachelor of Science - Accounting

CENTRAL UNIVERSITY COLLEGE
Nana Sarpong