Nana Smith
Pantego,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.Proficient in Microsoft Office Software, with friendly and decisive approach to resolving challenges.
Overview
15
15
years of professional experience
Work History
Front Desk Assistant
Living Pretty Salon
North Richland Hills, TX
08.2021 - Current
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Implemented marketing and promotional initiatives to increase occupancy.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Receptionist
KSJ Tax Service
Hurst, TX
04.2012 - 06.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Assisted with planning office events and meetings for smooth execution.
Sales Associate
Ross Dress for Less
Hurst, TX
03.2010 - 04.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Certificate Medical Professional Coder - Medical Insurance Coding
Texas Tech University Health Sciences Center
Lubbock, TX06.2022
Skills
- Excellent Communication
- Problem-solving skills
- Time Management
- Hospitality services
- Attention to Detail
- Administrative Skills
- Maintaining cleanliness
- Multitasking and Organization
- Documentation and Recordkeeping
Timeline
Front Desk Assistant
Living Pretty Salon
08.2021 - Current
Receptionist
KSJ Tax Service
04.2012 - 06.2021
Sales Associate
Ross Dress for Less
03.2010 - 04.2012
Certificate Medical Professional Coder - Medical Insurance Coding
Texas Tech University Health Sciences Center