Raquiria Cato
Orlando,FL
Summary
Results-driven healthcare administrative leader with over 8 years of experience in patient services, team supervision, and operational workflow optimization. Proven ability to streamline front-office operations, enhance patient satisfaction, and lead high-performing teams in fast-paced clinical environments. Experienced in EMR systems (Athenahealth and Epic), HIPAA compliance, staff development, and conflict resolution. Recognized for adaptability, strong critical thinking skills, and a commitment to improving both patient experience and organizational efficiency.
Overview
12
12
years of professional experience
Work History
Center Support Specialist
Select Physical Therapy
05.2025 - Current
- Streamlined patient intake and front-desk operations in a high-volume physical therapy clinic, improving workflow efficiency and reducing patient wait times
- Coordinated therapy appointments, evaluations, and follow-up sessions while optimizing therapist schedules and maximizing clinic utilization
- Verified insurance benefits and managed authorizations for therapy services, ensuring compliance with coverage limits and minimizing claim denials
- Served as a primary point of contact for patients, resolving scheduling, billing, and treatment-related inquiries with professionalism and accuracy
Patient Services Supervisor
Orlando Health Physician Associates
08.2024 - 03.2025
- Streamlined patient intake and front-desk operations in a high-volume endocrinology clinic, improving patient flow and reducing wait times
- Served as a key point of contact for complex patient inquiries, resolving issues related to scheduling, referrals, and insurance efficiently and professionally
- Coordinated provider schedules across specialty services, ensuring optimal appointment utilization for chronic care and follow-up visits
- Managed insurance verification and prior authorizations for endocrine treatments, proactively addressing coverage issues to prevent claim denials and delays in care
Patient Service Specialist
Tenet St. Mary's Medical Center
Wext Palm Beach, Florida
03.2021 - 10.2023
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
Patient Service Specialist
OBGYN Specialist Of The Palm Beaches
02.2019 - 03.2021
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Collected and validated patient demographics and insurance information.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Customer Service Supervisor
Lowes Home Improvement
09.2017 - 02.2019
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Customer Service Team Leader
Publix
03.2014 - 09.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Education
Associate of Science - Criminal Justice
Palm Beach State College
Lake Worth, FL03-2019
Skills
- Patient Scheduling & Calendar Management
- Insurance Verification & Prior Authorizations
- Electronic Medical Records (EMR/EHR) Systems
- HIPAA Compliance & Patient Confidentiality
- Medical Billing Support & Claims Processing
- Front Desk Operations & Intake Coordination
- Customer Service & Patient Relations
- Multitasking in High-Volume Environments
- Communication & Interpersonal Skills
- Conflict Resolution & Problem Solving
Affiliations
Palm Beach County Sheriff Explorer
Timeline
Center Support Specialist
Select Physical Therapy
05.2025 - Current
Patient Services Supervisor
Orlando Health Physician Associates
08.2024 - 03.2025
Patient Service Specialist
Tenet St. Mary's Medical Center
03.2021 - 10.2023
Patient Service Specialist
OBGYN Specialist Of The Palm Beaches
02.2019 - 03.2021
Customer Service Supervisor
Lowes Home Improvement
09.2017 - 02.2019
Customer Service Team Leader
Publix
03.2014 - 09.2017
Associate of Science - Criminal Justice
Palm Beach State College