Wendy Marquez
Patient Treatment Coordinator
Dallas,TX
Summary
Dynamic healthcare administrative professional with extensive experience in patient scheduling, treatment coordination, and front desk operations. Proven ability to enhance patient experiences through effective communication and streamlined workflows, while maintaining accurate records and ensuring compliance in fast-paced clinical environments.
Overview
7
7
years of professional experience
Work History
Patient Treatment Coordinator
Texas Dental Implant Specialists
Dallas
10.2025 - Current
- Coordinated daily scheduling for multiple providers in fast-paced office, ensuring optimal appointment flow
- Communicated with patients regarding appointments, treatment follow-ups, insurance updates, medical clearances, and office policies.
- Guided patients through enrollment in co-pay assistance programs and financial support options, improving access to care
- Maintain accurate documentation of patient interactions and actions taken in the practice management system
- Collaborate with internal departments to ensure smooth communication and workflow
- Verified insurance coverage and obtained pre-authorizations.
Front Desk/RDA
Inspire Dental Orthodontics
03.2020 - 01.2025
- Coordinated patient scheduling, treatment plans, recalls, and follow-up appointments to optimize patient experiences and ensure timely care
- Prepared daily schedules and charts to streamline office operations and enhance patient flow
- Collected co-pays, handled billing inquiries, and maintained accurate financial documentation
- Entered and updated patient records using practice management software to ensure accurate and up-to-date patient information
- Assisted patients with treatment coordination and appointment management
- Assisted with chairside procedures, digital X-rays, orthodontic, Invisalign, and pediatric care.
- Maintained HIPAA compliance and patient confidentiality
- Promoted from Registered Dental Assistant to Front Desk Coordinator due to strong organizational and communication skills.
Registered Dental Assistant (RDA)
Happy Teeth
Mesquite
10.2019 - 02.2020
- Assisted in dental procedures through chairside support, radiographs, sterilization, operatory setup, and precise patient documentation.
- Facilitated patient communication and streamlined office workflow in a high-traffic dental practice.
- Ensured infection control compliance and maintained accurate patient records.
Skills
- HIPAA Compliance & Patient Confidentiality
- Bilingual (English & Spanish) Communication
- Medical and Dental Documentation & Follow-Up
- Patient Scheduling & Calendar Management
- Insurance Verification, Billing Support & Co-Pay Collection
- Electronic Health Records (EHR) & Practice Management Software
- Digital X-Rays & Chairside Assistance (RDA)
- Treatment Coordination & Patient Communication
- Front Desk Operations & Account Management
- Workflow Optimization & Team Collaboration
- Professionalism Under Pressure & Problem Solving
References
Available upon request
Systems Experience
Experienced with EHR and practice management systems including Dentrix, Denticon, Open Dental, Microsoft Suite, SalesForce, Zoom/G-Meet, Teams, etc.
Treatment Coordinator & Patient Management
- Results-driven Treatment Coordinator with experience in patient coordination, treatment planning, and full-cycle case management. Proven ability to lead patient flow, manage scheduling, insurance processes, and ensure efficient daily operations. Known for strong communication, problem-solving, and handling escalated patient concerns with professionalism. Seeking a Treatment Coordinator Lead or Office Manager role to support team leadership and drive operational efficiency and high-quality patient care.
Timeline
Patient Treatment Coordinator
Texas Dental Implant Specialists
10.2025 - Current
Front Desk/RDA
Inspire Dental Orthodontics
03.2020 - 01.2025
Registered Dental Assistant (RDA)
Happy Teeth
10.2019 - 02.2020