NANA POKUAAH

• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
• Counted, measured and compounded medications following standard procedures.

• Prepared meeting materials and took clear notes to distribute to stakeholders.
• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
• Delivered clerical support by handling range of routine and special requirements.
• Sorted and organized files, spreadsheets and reports.
• Took detailed meeting minutes, prepared meeting rooms and compiled paperwork to support department.
• Planned, prepared and participated in weekly meetings and events.

• Shadowed nurses provide HIV counseling, testing and referral programs, couple testing and counseling, Anti-Retroviral treatment and access to services (ARTAS), youth sexually transmitted disease screening, Pre-Exposure Prophylaxis (PrEP) referrals and prevention case management

● Assisted with the weekly support group

● Assisted with nutrition seminars