Michelle Osborne Buchan
North Little Rock,AR
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Project Firstline Supervisor
Arkansas Department Of Health
2021.06 - Current
- Trains, supervises, and coordinates public health program staff.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Defined specific educational objectives to develop community awareness and support for public health program and services
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained 1 federal grant
- Boosted team performance by developing customer service training materials and conducting service training.
- Educated staff on organizational mission and goals to help employees achieve success.
Public Health Educator
Arkansas Department of Health
2015.12 - 2021.06
- Responsible for community health planning and partnership development, public education and outreach
- Ability to research, prepare and/or explain educational or informational materials and literature
- Ability to evaluate and prepare reports
- Defined specific educational objectives to develop community awareness and support for public health programs and services through consultation with division directors and administrators.
- Established and maintained partnerships with community organizations to promote health education programs.
- Maintained accurate and complete records to document program activities and outcomes.
- Developed and implemented health education programs to promote healthy lifestyles and prevent chronic diseases.
Shift Leader
Jim’s Razorback Pizza
2007.02 - 2018.02
- Demonstrated ability to multi-task by seating customers, cash register and handling telephones
- Showed supervisory skills through managing, training new hostess’, handling reservations and customer service
- Demonstrated team work ability by helping kitchen and wait staff in preparing food, bussing or delivering food
- Media coordinator
- Developed positive interactions with returning and new customer, driving positive customer experiences
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
Wellness Coach
Interactive Health
2015.03 - 2016.06
- Conducted Cholesterol and BMI screenings
- Wellness Coaching
- Phlebotomy
- Conducted health screenings and assessments to identify health needs and risk factors for individuals and communities.
Intake Specialist
Arkansas Department of Health
2015.06 - 2015.12
- Complete referral for Home Health referrals
- Insurance verification
- Clerical work as needed
- Supported office staff and operational requirements with administrative tasks.
- Identified areas of improvement within the intake process by regularly reviewing standard operating procedures and implementing changes as needed.
Multi-skilled Assistant
Conway Regional Medical Center
2014.11 - 2015.06
- Phlebotomy
- Transporting patients
- Running EKGs
- Checking Vitals
- Checking in patients
- Clerical work as needed
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Followed all safety protocols and took necessary precautions while providing care.
Graduate Assistant
University of Central Arkansas
2013.09 - 2014.05
- Graded papers, tests, and helped research projects for professors in the department
- Inputted Data entry for research projects
- Proctored exams and lectured classes for professors including: Human Sexuality, First Aid, Mental Health and Concepts of Lifetime and Fitness
- Co-coordinator/Activity Director Drive Fore Hunger Beneficial Golf Tournament
- Assisted professors in the development of course materials for improved student engagement and understanding.
- Devised and implemented strategies for engaging students in class discussions.
Student Intern
Community Service Inc
2012.01 - 2012.04
- Organized health fair booths on tobacco cessation
- Talked to participants of the health fair on the dangers of tobacco and tools to help them quit
- Social media coordinator
- Helped organize community involvement with the tobacco cessation programs
- Clerical work as needed
- Took meeting notes and compiled paperwork to support department.
- Prepared project presentations and reports to assist senior staff.
Education
Masters in Health Sciences - Health Sciences
University of Central Arkansas
Conway, AR01.2014
Bachelors in Health Sciences with emphasis in Gerontology, Minor in Health Education - Health Sciences
University of Central Arkansas
Conway01.2012
Skills
- Improvement plan knowledge
- Data Analysis
- Strategic Planning
- Schedule development
- Training and mentoring
- Project restructuring
- Health Education
- Grant writing
- Leadership
- Administration
- Program Coordination
- CHES
Certification
Certified Health Education Specialist
Skills And Licenses
- Ability to research many topics
- Have an understanding of Grant writing
- Developing Program planning and evaluation
- Data entry skills
- Good work ethic
- Self-motivated
- Excellent communication skills
- Proficient in Windows XP, PowerPoint, Microsoft Word, and Excel
Timeline
Project Firstline Supervisor
Arkansas Department Of Health
2021.06 - Current
Public Health Educator
Arkansas Department of Health
2015.12 - 2021.06
Intake Specialist
Arkansas Department of Health
2015.06 - 2015.12
Wellness Coach
Interactive Health
2015.03 - 2016.06
Multi-skilled Assistant
Conway Regional Medical Center
2014.11 - 2015.06
Graduate Assistant
University of Central Arkansas
2013.09 - 2014.05
Student Intern
Community Service Inc
2012.01 - 2012.04
Shift Leader
Jim’s Razorback Pizza
2007.02 - 2018.02
Masters in Health Sciences - Health Sciences
University of Central Arkansas
Bachelors in Health Sciences with emphasis in Gerontology, Minor in Health Education - Health Sciences
University of Central Arkansas
Certified Health Education Specialist
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