Nana Asma'U Mahdi
Riverview,FL
Summary
Outgoing Barista Shift Supervisor offering almost 3 years of experience overseeing the daily operations of a high traffic cafe store. Hardworking and organized individual well-versed in maintaining records, training employees and ordering and receiving inventory. Motivated worker with the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Barista Shift Supervisor
Starbucks
06.2021 - Current
- Enhance customer satisfaction by providing exceptional customer connections and maintaining a clean, welcoming environment.
- Monitor operations for increased efficiency by optimizing staff scheduling and task delegation.
- Boost sales through the promotion of seasonal beverages and upselling bakery items to customers.
- Reduce waste by implementing inventory control measures and properly storing perishable goods.
- Maintain accurate financial records with diligent cash management practices to minimize discrepancies during shift changes.
- Maintain accurate inventory counts to meet customer demands and sustain operations.
- Resolve customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Barista
Starbucks
08.2016 - 08.2019
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Provided exceptional customer service and built a rapport with frequent customers.
- Streamlined order processing through accurate cash handling with cafe and drive through orders.
- Cleaned coffee related machines and ovens.
Student Financial Service Assistant
Pacific Lutheran University
09.2017 - 01.2019
- Managed and developed and understanding of financial programs to troubleshoot problems for students.
- Organized student financial related problems.
- Answered and returned phone calls.
- Scheduled advisory meetings for students with specialists.
- Assisted specialists in improving workflow efficiency by accommodating them on day to day office tasks.
Education
Bachelor of Science - Political Science
University of Tampa
Tampa, FL05.2024
High School Diploma -
Kipp Denver Collegiate High School
Denver, CO05.2017
Skills
- Product Upselling
- Cash Handling Accuracy
- Team Leadership
- Customer service excellence
- Problem-solving abilities
- Inventory management
- Organizational skills
- Time management
- Conflict resolution
- Cleanliness maintenance
NPC Bikini Bodybuilder
I have always been very passionate about fitness and nutrition. I have been training as a bikini bodybuilder for two years preparing to grace the stage this year. I am working towards earing my pro card in the near future.
Timeline
Barista Shift Supervisor
Starbucks
06.2021 - Current
Student Financial Service Assistant
Pacific Lutheran University
09.2017 - 01.2019
Barista
Starbucks
08.2016 - 08.2019
Bachelor of Science - Political Science
University of Tampa
High School Diploma -
Kipp Denver Collegiate High School
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