Nanci Starnes
Bono,AR
Summary
Detail-oriented professional with exceptional communication and project management skills, thriving in fast-paced environments while effectively managing multiple tasks. Recognized for a proactive approach to identifying and resolving issues, emphasizing process optimization and team support. Equipped with strong problem-solving abilities and a commitment to continuous learning, consistently contributing to team success and achieving positive outcomes. Known for reliability and adaptability, demonstrating a swift capacity to learn and apply new skills to tackle challenges and advance organizational goals with enthusiasm.
Overview
22
22
years of professional experience
Work History
Delivery Driver
Doordash
02.2022 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Handled merchandise in accordance with product handling standards.
- Answered customer questions regarding delivery's.
- Inspected and maintained gas, oil, and water levels as well as tires, lights,and brakes.
- Notified customers of delays, decreasing calls to support.
- Delivered goods and services to customers on time and in excellentcondition.
- Utilized GPS to optimize routes and continuously meet estimated deliverytimes.
- Achieved consistently high customer scores due to exceptional service.
- Communicated effectively with dispatch regarding delivery progress androute detours.
- Fostered positive working relationships with regular customers.
- Completed 85 delivery's weekly.
- Maintained 100% completion rate.
- Maintained customer rating of 4.84 or higher.
Manager
Pizza Hut
Port Angeles, WA
12.2023 - 09.2024
- Developed and implemented strategies to improve productivity and streamline processes.
- Collaborated with cross-functional teams to develop and execute marketing campaigns.
- Maintained high standards of quality control to ensure customer satisfaction.
- Oversaw the hiring process, conducting interviews and making hiring decisions based on qualificationsand fit with company culture.
- Provided ongoing coaching and mentoring to team members, supporting their professionaldevelopment.
- Resolved customer complaints or issues promptly while maintaining a positive brand image.
- Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc.
- Managed multiple projects simultaneously within established timeline.
Stocker
Festival foods
08.2021 - 05.2022
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Maintained effective team member communication.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving tobuild special promotional displays.
- Performed inventory control, such as counting and stocking merchandise.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Greeted customers and directed to requested products.
- Managed over 20 customer calls per day.
- Increased sales by 10%.
Homemaker
06.2003 - 08.2021
- Provided emotional support and companionship to clients.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Facilitated transportation to and from appointments.
- Maintained a calender of scheduled and organized events for 4 people.
- Completed dusting, washing dishes, laundry, and vacuuming.
- Helped 2 children gain independence and quality of life.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
B.S. - Geoscience
Southern New Hampshire University
08-2026
Skills
- Microsoft Word
- Microsoft Excel
- PowerPoint
- Fast learner
- Attention to detail
- Highly dependable
- Positive attitude
Timeline
Manager
Pizza Hut
12.2023 - 09.2024
Delivery Driver
Doordash
02.2022 - Current
Stocker
Festival foods
08.2021 - 05.2022
Homemaker
06.2003 - 08.2021
B.S. - Geoscience
Southern New Hampshire University