Nancie Acevedo
Scottsdale,AZ
Summary
Organized and dependable sales associate successful at providing outstanding customer service and maximizing sales. Willingness to take on added responsibilities with a positive attitude to meet team goals. Skilled at developing and maintaining documentation systems, managing calendars and scheduling. Knowledgeable in project management principles, business processes and problem solving.
Overview
2025
2025
years of professional experience
Work History
Front Desk Sales Associate
Skoah Facial Spa
09.2024 - Current
- Handled cash transactions accurately, maintaining accountability for all financial exchanges at the front desk.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Maintained an organized workspace, ensuring a welcoming environment for guests upon arrival.
- Improved customer satisfaction by providing exceptional front desk service and promptly addressing inquiries.
- Utilized property management software effectively to manage bookings, cancellations, and payment processing.
Pool Server
The Scott Resort & Spa
01.2024 - 09.2024
- Provided friendly and courteous service to customers always
- Upheld exceptional food, beverage and service standards to surpass customer expectations
- Resolved guest complaints to maintain complete customer satisfaction
- Accurately handled cash transactions with customers daily
- Checked identification for alcohol purchases to verify legal drinking age
- Enhanced customer satisfaction by providing prompt and attentive service to poolside guests.
- Balanced multiple tasks simultaneously, ensuring seamless service during busy periods at the pool area.
- Managed cash transactions efficiently while maintaining strict adherence to company policies regarding payment procedures.
Pool Server
Mii Amo Spa at Enchantment Resort
04.2023 - 11.2023
- Provided Forbes Standard customer service by addressing any complaints or concerns promptly
- Presented food and beverages to guests at tables in an upscale 4 star Forbes recognized resort spa
- Recognized by management for providing exceptional customer service
- Displayed strong telephone etiquette, effectively handling difficult calls
- Assisted with customer requests and answered questions to improve satisfaction
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Assistant
Razzani International Realty
10.2022 - 02.2023
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Interacted with customers by phone, email, or in-person to provide information
- Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules
- Worked closely with management to provide effective assistance for specific aspects of business operations.
CEO
The Hype/Release
11.2019 - 05.2022
- Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit
- Negotiated with suppliers and ordered materials per customer demand
- Managed inventory control, cash control, and store opening and closing procedures
- Managed social media accounts related to the business
- Promoted new products through social media campaigns
- Provided leadership, direction and strategic planning for business operations.
Project Manager
Self
- Negotiated and managed third-party contracts related to project deliverables
- Managed projects from procurement to commission
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts
- Developed and implemented strategic project plans to meet business objectives
- Coordinated material procurement and required services for project within budget requirements
- Sourced, vetted and managed vendors needed to accomplish project goals.
Education
Laser Aesthetic License -
ClearSkin Institute
09.2024
Esthetician License -
The Studio Academy of Beauty
Chandler, AZ08.2024
Skills
- Customer Service
- Project Management
- Team Collaboration
- Relationship Building
- Product Knowledge
- Scheduling
Timeline
Front Desk Sales Associate
Skoah Facial Spa
09.2024 - Current
Pool Server
The Scott Resort & Spa
01.2024 - 09.2024
Pool Server
Mii Amo Spa at Enchantment Resort
04.2023 - 11.2023
Assistant
Razzani International Realty
10.2022 - 02.2023
CEO
The Hype/Release
11.2019 - 05.2022
Esthetician License -
The Studio Academy of Beauty
Project Manager
Self
Laser Aesthetic License -
ClearSkin Institute
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