Summary
Overview
Work History
Education
Skills
Timeline
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Nanci Yanet Guzman Ubieta

Indianapolis,IN

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Amazon Flex Driver

Amazon
Indianapolis, IN
07.2024 - Current
  • Conducted testing of software and systems to ensure quality and reliability.
  • Checked for accuracy of customer orders prior to delivery.
  • Maintained valid driver's license, registration, and insurance documents according to local regulations.
  • Utilized GPS navigation systems effectively during trips as needed.

Customer Service Representative

Sedgwick
Indianapolis, IN
03.2017 - 03.2024
  • Resolved customer complaints promptly and efficiently.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Customer Service Manager

Latina Insurance
Indianapolis, IN
06.2019 - 06.2022
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.

Warehouse Worker

Leoni Wiring Systems
Merida, Yucatan
10.2016 - 11.2018
  • Ensured safety protocols were followed at all times while operating machinery.
  • Followed established guidelines for picking orders accurately.
  • Identified defective products, removed them from the production line, and documented details of defect.
  • Cleaned up work area at end of shift to maintain a safe working environment for other employees.

Education

GED -

Ben Davis High School
Indianapolis, IN
08-2022

Skills

  • Customer Service
  • Verbal Communication
  • Flexible and Adaptable
  • Multitasking
  • Friendly, Positive Attitude
  • Organization and Time Management
  • Teamwork and Collaboration

Timeline

Amazon Flex Driver

Amazon
07.2024 - Current

Customer Service Manager

Latina Insurance
06.2019 - 06.2022

Customer Service Representative

Sedgwick
03.2017 - 03.2024

Warehouse Worker

Leoni Wiring Systems
10.2016 - 11.2018

GED -

Ben Davis High School

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Nanci Yanet Guzman Ubieta