Nancy Apodaca
Dynamic operations professional with a proven track record at Army and Air Force Exchange Services. Expert in inventory control and customer service, enhancing operational efficiency and guest satisfaction. Skilled in cash handling and team supervision, consistently achieving results through effective training and adherence to safety protocols.
Work History
Operations Clerk
Silverware Roller/Server
26 Years 7 MonthsEnsured clean and polished silverware for our guests. Assisted in helping in keeping the stock room clean and organized.
Created exceptional dining experiences through attentive guest service and personalized menu guidance. Streamlined transaction processes by effectively managing cash and credit card payments through POS systems. Enhanced guest satisfaction by ensuring efficient seating arrangements in collaboration with host teams.
Retail Shift Mgr
2 Years 9 Months- Managed inventory control processes to assist in minimizing stock discrepancies.
- Supported daily operations and promoted adherence to safety protocols.
- Guided new team members in customer service standards and store policies with consistent practice of established procedures.
Education
High School Diploma
Skills
Accomplishments
Courtesy Award June 92
Excellence Award Nov 92
Employee of the quarter Dec 93
Food star of the month March 94
Entrepreneur award June 96
Certification
Art of customer service Sept 94
Sales Associate certification Oct 94
Understanding Diversity Nov 96
Food handlers certification 2025
Alcohol Certification 2025