Zachary Horton
Columbus ,OH
Summary
Proven leader and effective communicator, excelled at NFI Logistics by enhancing operational efficiency and elevating customer service standards. Skilled in Microsoft Office and adept at fostering teamwork, consistently outperformed goals. Streamlined processes and reduced customer request processing time, demonstrating a keen attention to detail and problem-solving prowess. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
13
13
years of professional experience
Work History
Operations Clerk
NFI Logistics
10.2022 - Current
- Responded to inquiries from callers seeking information.
- Collaborated with team members to achieve department goals, contributing to a positive work environment through clear communication and active participation in meetings.
- Delivered prompt and accurate assistance on various operational matters such as account updates, transaction inquiries, dispute resolution – elevating customer experience levels significantly during interactions.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Facilitated smooth communication between departments by acting as a liaison, sharing relevant information and updates as necessary.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Screened visitors and issued badges to maintain safety and security.
- Assisted in training new employees, providing guidance on company procedures and best practices for operations clerks.
- Reduced processing time for customer requests by effectively prioritizing tasks and delegating responsibilities.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Assisted with onboarding of new employees.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Operation Manager/Certified Life Coach
New Albany Home Health Solutions
09.2017 - Current
- Empowered clients to overcome obstacles and achieve success with effective problem-solving strategies.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed customized action plans for clients, leading to improved life balance and increased productivity.
- Implemented strategies to increase client accountability and engagement, leading to more successful outcomes for clients.
- Provided group coaching sessions that fostered peer support among participants working towards similar goals or facing common challenges.
- Collaborated with clients to develop realistic timelines for achieving their short-term and long-term objectives.
- Developed strong partnerships with other professionals to provide holistic support services for clients when necessary.
Loan Officer
Loan Max
10.2015 - 09.2017
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitted loan applications to underwriter for verification and recommendations.
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Monitored performance of existing loan portfolios to identify and address any issues.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Cage Cashier
Eldorado Scioto Downs
06.2014 - 09.2015
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Quickly and accurately counted drawers at start and end of each shift.
- Utilized strong attention to detail in reviewing transactions, ensuring all entries were accurate and complete before submitting for approval.
- Handled sensitive customer information discreetly, adhering to strict confidentiality guidelines at all times.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Warehouse Worker
Solutions Staffing Agency|
03.2012 - 05.2014
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 80 pounds.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Education
High School Diploma -
Columbus Alternative High School
Columbus, OH06.2011
Skills
- Warehouse Operations
- Microsoft Office
- Scheduling appointments
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Team Collaboration
- Customer Communication
- Data Entry
- Google Drive
- Customer Service
Timeline
Operations Clerk
NFI Logistics
10.2022 - Current
Operation Manager/Certified Life Coach
New Albany Home Health Solutions
09.2017 - Current
Loan Officer
Loan Max
10.2015 - 09.2017
Cage Cashier
Eldorado Scioto Downs
06.2014 - 09.2015
Warehouse Worker
Solutions Staffing Agency|
03.2012 - 05.2014
High School Diploma -
Columbus Alternative High School
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