Nancy Arroyo
Titusville
Summary
Dynamic Assistant Store Manager with a proven track record at Big Lots, excelling in inventory control and team management. Spearheaded initiatives that significantly enhanced customer satisfaction and store efficiency. Skilled in leveraging problem-solving abilities and attention to detail to drive sales and improve store operations. Expert in mentoring staff and optimizing retail processes for peak performance.
Diligent with strong background in retail management. Successfully coordinated store operations and enhanced customer satisfaction. Demonstrated leadership in staff training and inventory management.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
Big Lots
02.2023 - Current
- Conducted regular audits for accurate stock levels, reducing excess inventory.
- Executed merchandising strategies for increased product visibility and sales.
- Identified sales opportunities through customer interactions, maximizing revenue.
- Analyzed sales data for informed decision-making on product placement.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Assistant Manager/Assistant Store Leader
Big Lots
09.2009 - 02.2023
- Cultivated cohesive team environment by providing clear direction and support.
- Established open lines of communication with team for feedback and suggestions.
- Addressed service gaps with targeted initiatives to exceed customer expectations.
- Developed contingency plans with team to address potential disruptions.
- Led training initiatives, enhancing employee skills and confidence.
- Managed retail accounts to maximize customer satisfaction, loyalty, and retention.
Education
High School Diploma -
Bayport-Blue Point Highschool
Bayport, NY06-1992
Skills
- Problem-solving
- Team management
- Employee scheduling
- Hiring and training
- Customer experience
- Customer service and engagement
- Inventory control
- Customer relations
- Retail operations
- Store organization
- Store opening and closing
- Attention to detail
Timeline
Assistant Store Manager
Big Lots
02.2023 - Current
Assistant Manager/Assistant Store Leader
Big Lots
09.2009 - 02.2023
High School Diploma -
Bayport-Blue Point Highschool