Nancy Ball
Lampasas,TX
Summary
Seasoned Team Leader Manager and Medical Assistant with a proven track record at Wal-Mart Supercenter, enhancing team productivity and efficiency through effective workload management and meeting facilitation. Expert in stakeholder and remote team management, I excel in creating collaborative environments and driving significant improvements in customer service standards. Skilled in both leadership (soft skill) and technical assistance (hard skill), I consistently achieve and surpass goals.
Overview
21
21
years of professional experience
Work History
Team Leader Manager
Wal-Mart Supercenter
10.2015 - Current
- Assigned and monitored daily tasks for team members.
- Provided guidance, coaching, and feedback to team members.
- Organized team meetings to discuss progress and challenges.
- Developed strategies to increase productivity and efficiency of the team.
- Implemented new processes and procedures as needed.
- Created and maintained a positive work environment for employees.
- Maintained records of employee performance reviews.
- Resolved conflicts between team members in a timely manner.
- Ensured compliance with company policies and regulations.
- Recruited, trained, and supervised new staff members.
- Conducted regular performance appraisals for all team members.
- Analyzed data trends to identify opportunities for improvement.
- Collaborated with other departments to ensure smooth operations.
- Ensured that deadlines were met by setting realistic goals.
- Participated in budgeting activities to maximize resources.
- Identified areas where teams could improve their skillset.
- Developed strategies to motivate employees in achieving goals.
- Provided technical assistance when needed.
- Monitored customer service standards across the organization.
- Promoted a culture of collaboration within the team.
- Facilitated communication between senior management and staff.
- Fostered positive employee relationships through communication, training, and development coaching.
Front and Back Office Medical Assistant
Family Practice
Killeen, Texas
11.2010 - 08.2012
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Greeted patients and verified patient information.
- Assisted in scheduling appointments, verifying insurance coverage, and collecting payments.
- Performed basic laboratory tests, such as urine analysis and blood sugar testing.
- Prepared examination rooms with necessary supplies and instruments.
- Provided support to physicians during examinations and procedures.
- Recorded patient vital signs, medical history, medications, allergies, immunization dates, test results, and other relevant information into EHR system.
- Assisted in administering injections and vaccinations according to established protocols.
- Maintained cleanliness of front office areas including lobby reception desk area and exam rooms.
- Answered phones promptly and responded to inquiries from patients or providers in a professional manner.
- Responded to requests for medical records from other healthcare facilities or attorneys in accordance with HIPAA regulations.
- Scheduled diagnostic tests such as X-rays, CT scans MRI's at hospitals or imaging centers based on physician orders and instructions.
- Performed various clerical duties such as filing paperwork, faxing documents, photocopying records.
- Provided instructions to patients regarding medication use and lifestyle modifications needed for improved health outcomes.
- Managed daily operations of the back office including stocking shelves with medical supplies and equipment maintenance.
- Organized patient charts according to policies set by the practice administrator.
- Conducted quality assurance checks of laboratory specimens prior to submission for analysis.
- Entered data into computer systems accurately utilizing ICD-10 codes when applicable.
- Facilitated communication between physicians, providers, nurses regarding patient care plans.
- Adhered to safety practices while performing phlebotomy procedures following universal precautions guidelines.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Scheduled appointments for patients via phone and in person.
- Measured vital signs and took medical histories to prepare patients for examination.
- Organized charts, documents and supplies to maintain team productivity.
- Responded to patient callbacks and phone-in prescription refill requests.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Educated patients about medications, procedures and physician's instructions.
- Cleaned and maintained medical equipment following procedures and standards.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Incorporated outside records into charts and EHR.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Documented notes during patient visits.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Prepared treatment rooms for patient examinations.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Explained treatment procedures and physicians' instructions.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Handled general office duties to support administrative staff during peak hours.
- Positioned patients properly during examination or treatment for comfort and safety.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Assisted back office patient processes to reduce office wait times.
- Supported administrative staff by processing payments.
- Administered medications under physician's supervision.
- Processed orders for medical supplies and lab equipment.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Changed dressings on wounds to prevent infection and check for healing.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Contacted medical facilities to schedule patients for admission.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
Medical Assistant
Urology Austin internship
Round Rock, TX
06.2009 - 09.2010
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Contacted medical facilities to schedule patients for admission.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Changed dressings on wounds to prevent infection and check for healing.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Processed orders for medical supplies and lab equipment.
- Administered medications under physician's supervision.
- Supported administrative staff by processing payments.
- Assisted back office patient processes to reduce office wait times.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Positioned patients properly during examination or treatment for comfort and safety.
- Handled general office duties to support administrative staff during peak hours.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Explained treatment procedures and physicians' instructions.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Prepared treatment rooms for patient examinations.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Incorporated outside records into charts and EHR.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Educated patients about medications, procedures and physician's instructions.
- Responded to patient callbacks and phone-in prescription refill requests.
- Documented notes during patient visits.
- Cleaned and maintained medical equipment following procedures and standards.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Measured vital signs and took medical histories to prepare patients for examination.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Scheduled appointments for patients via phone and in person.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Filed insurance claims forms in accordance with applicable regulations.
- Registered new patients into practice management software program accurately entering demographic information.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Collected samples from patients for laboratory testing purposes.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Organized patient charts before each day's clinic sessions began.
- Inspected equipment to ensure proper working order prior to use on patients.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
Team Leader Manager
Wal-Mart Supercenter
Lampasas, Tx
07.2003 - 08.2007
- Assigned and monitored daily tasks for team members.
- Provided guidance, coaching, and feedback to team members.
- Organized team meetings to discuss progress and challenges.
Education
Certificate of Completion - Medical Assisting
Virgina College @ Austin
Austin Texas09-2010
High School Diploma -
Lamapsas High School
Lampasas, TX05-2000
Skills
- Stakeholder Management
- Remote Team Management
- Workload Management
- Meeting facilitation
Timeline
Team Leader Manager
Wal-Mart Supercenter
10.2015 - Current
Front and Back Office Medical Assistant
Family Practice
11.2010 - 08.2012
Medical Assistant
Urology Austin internship
06.2009 - 09.2010
Team Leader Manager
Wal-Mart Supercenter
07.2003 - 08.2007
Certificate of Completion - Medical Assisting
Virgina College @ Austin
High School Diploma -
Lamapsas High School