Nancy Ballou
Office Adminstration
South Boston,VA
Summary
Proven leader in overseeing operations management and customer relations, with a track record of enhancing team productivity and compliance at the United States Postal Service. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Skilled in Microsoft Office and staff supervision, excel in problem-solving and leadership development, achieving a significant increase in customer satisfaction.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Operations Supervisor
United States Postal Service, USPS
Clover, VA
05.2016 - Current
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Managed internal operational standards and productivity targets.
- Motivated and trained employees to maximize team productivity.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced.
- Developed strong relationships with customers to better understand their needs and tailor services accordingly.
- Tracked company equipment, tools and technology to manage inventory.
- Collected customer feedback and make business adjustments to improve retention and satisfaction.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Compiled training materials for new employees and tracked skill development.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
- Completed bi-weekly payroll for employees.
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on sales floor.
- Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at end of each shift.
- Completed bi-weekly payroll for 10 plus employees.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions
Certified Nursing Assistant
Saber Health and Rehabilitation Center
South Boston, VA
06.2022 - 08.2023
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Maintained and updated office records, both digital and physical.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Supported needs of 20+ residents under long-term care
Correctional Officer
Virginia Department of Corrections
South Boston, Virginia
11.2011 - 05.2016
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Enhanced facility security by 100 percent conducting regular inspections and addressing potential risks.
- Contributed to positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout prison complex regularly.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within facility.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Managed high-risk situations with professionalism and composure, ensuring safety of all involved parties.
- Participated in continuous professional development opportunities to enhance knowledge of correctional practices and stay current with industry standards.
- Enhanced inmate safety by conducting thorough cell searches and confiscating contraband items.
- Strengthened team cohesion among fellow officers via clear communication channels, shared responsibilities, and mutual accountability measures.
Certified Nursing Assistant
The Woodview
South Boston, Virginia
04.2006 - 11.2011
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Supported needs of 20+ residents under long-term care
Education
Associate of Applied Science - Administration of Justice
Southside Virginia Community College
Keysville, VA 01.2014 - 05.2016
Skills
Operations Management
Certification
CNA - Certified Nurse Assistant
Timeline
CNA - Certified Nurse Assistant
10-2024
Certified Nursing Assistant
Saber Health and Rehabilitation Center
06.2022 - 08.2023
Operations Supervisor
United States Postal Service, USPS
05.2016 - Current
Associate of Applied Science - Administration of Justice
Southside Virginia Community College
01.2014 - 05.2016
Correctional Officer
Virginia Department of Corrections
11.2011 - 05.2016
Certified Nursing Assistant
The Woodview
04.2006 - 11.2011