Nancy Biscardi
Clayton,NJ
Summary
Dynamic professional with a proven track record at Walmart, excelling in customer service and pharmacy management. Demonstrated ability to resolve high-stress situations, enhancing customer loyalty and satisfaction. Skilled in drug inventory management and prescription filling, with a strong emphasis on problem-solving and team collaboration. Achieved significant improvements in service quality and efficiency.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Walmart
01.2016 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
OTC Pharmacy Manager
Walmart
01.2005 - 01.2016
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Team Collaboration
Drug Inventory Management
Prescription Filling
Timeline
Customer Service Representative
Walmart
01.2016 - Current
OTC Pharmacy Manager
Walmart
01.2005 - 01.2016
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