Nancy Bradford
Mortgage Leader
Bartlesville,OK
Summary
Hardworking leader with over 20 years of experience in mortgage operations and underwriting. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
22
22
years of professional experience
Work History
Regional Underwriting Manager
U.S. Bank
Bartlesville, OK
10.2014 - 07.2023
- Key player in development and implementation of two LOS platforms within Correspondent Underwriting channel
- Scrutinized underwriting performance to identify weaknesses and provide recommendations for improvement.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
- Collaborated with other professionals to develop innovative underwriting solutions.
- Monitored individuals' performance and provided mentoring to achieve personal and department production goals.
- Decreased underwriting turn time by 85% in 24 months
- Decreased quality errors by 90%
- Assisted with day-to-day operations, working efficiently and productively with all team members
Regional Mortgage Operations Manager
Bank Of America
Plano, TX
06.2001 - 12.2013
- Analyzed business processes to identify cost savings and operational efficiencies.
- Prepared executive summaries identifying operational deficiencies and improvement action plans
- Managed front line mortgage operations managers ensuring guidelines for compliance, quality, turn time and monthly goals were obtained
- Monitored team performance and provided mentoring to achieve personal and department production goals.
- Decreased region RESPA violations to zero within 2 months
- Increased region quality rating 50% in six months
- Complied with established internal controls and policies.
Education
Some College (No Degree) - Criminal Justice
McNeese State University
Lake Charles, LASkills
Written Communication
Problem-Solving
Decision-Making
Policy Development
Teambuilding
Loss protection
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Regional Underwriting Manager
U.S. Bank
10.2014 - 07.2023
Regional Mortgage Operations Manager
Bank Of America
06.2001 - 12.2013
Some College (No Degree) - Criminal Justice
McNeese State University