NANCY BROWN
Parrish,Florida
Summary
Results-driven Operations Manager known for unparalleled productivity and efficiency in task completion. Specialize in strategic planning, process optimization, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless operations management and positive team dynamics.
Overview
15
15
years of professional experience
Work History
Operations Manager
Quantum Practitioner Services
Palmetto, FL
03.2024 - Current
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Created detailed reports on the performance of individual departments within operations.
- Responded to information requests from superiors, providing specific documentation.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Built strong operational teams to meet process and production demands.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Managed scheduling, training and inventory control.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed biweekly payroll for 20 employees.
- Oversaw procurement of medical supplies for healthcare professionals.
- Facilitated weekly leadership meetings to optimize organizational workflow.
Center Administrator
Optum
Parrish, FL
12.2016 - 03.2024
- Enhanced operational efficiency by streamlining administrative processes and implementing timesaving strategies
- Managed the daily operations for optimal center performance, ensuring a smooth and efficient workflow
- Developed and maintained strong relationships with staff, patients, regional managers, director's of operation and medical providers to foster a collaborative environment
- Assisted in the recruitment, hiring, training, and retention of high-quality employees to support center goals
- Completed bi-weekly payroll for 12 employees
- Implemented center policies and procedures, ensuring compliance with state regulations and licensing requirements
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
- Coordinated office events and meetings for staff and medical providers
- Identified opportunities to streamline processes and improve office operations and efficiency
- Generated reports to suggest corrective actions and process improvements
- Provided guidance and support to new employees during their onboarding process contributing to successful integration into the team
- Enhanced parent satisfaction through open communication channels and timely response to inquiries
- Established safety protocols for emergencies and coordinated drills to prepare staff
Assistant Administrator
DaVita Medical Group
Bradenton, FL
09.2016 - 12.2016
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems
- Managed daily schedules and appointments for senior staff, ensuring timely attendance and optimal productivity
- Coordinated company events and meetings, resulting in improved communication and team cohesion
- Contributed to a positive work environment by effectively addressing employee concerns and fostering open communication channels among staff members
- Assisted with employee onboarding process, providing new hires with necessary resources for success in their roles
- Consistently met tight deadlines under pressure, effectively prioritizing tasks to ensure the timely completion of critical projects
- Assisted in the development and implementation of new policies and procedures, ensuring compliance with industry best practices and established regulatory standards
- Collaborated with IT department to troubleshoot technical issues, increasing overall system functionality and minimizing downtime
Referral Care Coordinator
DaVita Medical Group
Bradenton, FL
08.2012 - 09.2016
- Enhanced patient care by developing and implementing comprehensive care plans
- Improved communication among healthcare providers, streamlining the coordination of services for patients
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
Medical Receptionist
JSA Medical Group/ DaVita
Bradenton, FL
08.2010 - 08.2012
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner
- Streamlined appointment scheduling for improved patient flow and reduced wait times
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages
- Obtained payments from patients and scanned identification and insurance cards
- Greeted visitors and initiated triage processes for clients to streamline patient flow
Education
High School Diploma -
Deltona High School
Deltona05.2004
Skills
- Operations Management
- Facility Maintenance
- Staff supervision
- Regulatory compliance
- Scheduling management
- Operational efficiency
- Contract management
- Multi-site operations
- HR planning
Languages
Fluent, English / Spanish
Timeline
Operations Manager
Quantum Practitioner Services
03.2024 - Current
Center Administrator
Optum
12.2016 - 03.2024
Assistant Administrator
DaVita Medical Group
09.2016 - 12.2016
Referral Care Coordinator
DaVita Medical Group
08.2012 - 09.2016
Medical Receptionist
JSA Medical Group/ DaVita
08.2010 - 08.2012
High School Diploma -
Deltona High School