Nancy Cancino
Spring,TX
Summary
Dynamic Director of Client Relations with a proven track record in client engagement and relationship management. Expertise in cultivating partnerships and streamlining processes to enhance operational efficiency and client satisfaction.
Overview
2
2
years of professional experience
Work History
Director of Client Relations
Centria Autism Services
Houston
04.2024 - Current
- Developed and implemented client engagement strategies to enhance satisfaction and loyalty.
- Collaborated with interdisciplinary teams to ensure alignment on client goals and service delivery.
- Analyzed client feedback to identify areas for service improvement and operational efficiency.
- Streamlined communication processes between clients and service teams, fostering transparency and responsiveness.
Great Strides ABA
Director of Client Acquisition
The Woodlands, TX
01.2024 - 04.2024
- Cultivated strong, trusting partnerships with clients and their families, ensuring open communication and alignment on behavioral intervention plans (BIPs).
- Served as a primary liaison between families and clinical teams, translating complex behavioral data into accessible updates to foster collaboration and consistency.
- Maintained high client retention and engagement by consistently providing empathetic, culturally competent care and active listening during sessions.
Education
High School Diploma -
Magnolia High School
05-2009
Skills
Leveraged Salesforce CRM to manage client pipelines, track intake processes, and maintain accurate, compliant records for families and healthcare partners
Developed interactive Power BI dashboards to visualize key operational metrics, such as session fulfillment rates, authorization tracking, and clinical outcomes
Managed a portfolio of client and family relationships, serving as the primary point of contact to ensure high satisfaction, trust, and continuous engagement
Cultivated high-value industry partnerships by hosting collaborative networking events for local pediatricians, educators, and therapists
spanish
fluent
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Director of Client Relations
Centria Autism Services
04.2024 - Current
Great Strides ABA
Director of Client Acquisition
01.2024 - 04.2024
High School Diploma -
Magnolia High School