Licensed optician
Nancy Capsel
Svs vision
Louisville,KY
40
40 Years
Licensed Dispensing Optician aligns patients with eyewear that fits budget, style, and clinical needs. Delivers precise frame measurements, lens specifications, and eyewear repairs while verifying insurance, scheduling appointments, and checking finished glasses for fit and quality. Supports customer satisfaction through clear contact lens instruction and timely resolution of eyewear concerns.
Work History
Licensed Optician
3 Years 3 Months- Educated patients on eyewear options and lens technologies.
- Customized optical products to meet individual patient needs.
- Ensured compliance with state regulations and industry standards.
- Managed inventory of frames and lenses for optimal selection.
- Trained and mentored new opticians on technical procedures.
- Resolved customer complaints professionally and effectively to maintain positive client relationships.
- Maximized visual acuity by skillfully adjusting eyeglasses for optimal fit and comfort.
- Educated patients on proper eyewear usage and maintenance, ensuring long-lasting functionality of glasses.
- Enhanced customer satisfaction by providing personalized optical care and recommending suitable products.
- Performed lensometry measurements accurately to ensure correct prescription lenses were dispensed to patients.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
Licensed Dispensing Optician
11 Years- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
- Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
Licensed Dispensing Optician
8 Years 1 Month- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
- Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
Licensed Dispensing Optician
2 Years 9 Months- Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
- Managed client frame selection processes and walked through lens options.
- Wrote up detailed work orders specifying parameters for lenses and frames.
- Instructed customers on methods for adapting to glasses, proper wear and necessary care.
Licensed Dispensing Optician
4 Years 1 Month- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
- Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
- Used hands, heat and tools to bend and shape frames to fit customer's face.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
Education
High School Diploma
Skills
Customer service
Troubleshooting
Managing inventory
Insurance verification
Appointment scheduling
Quality control
Evaluating patients
Frame fitting
Eyewear repair
Contact lens instruction
Lensometry
Ophthalmic dispensing
Optical laboratory ordering
Prism measurement
Frame selection consultation
Contact lens evaluation
Insurance preauthorization
Optical merchandising
Department supervision
Education and Training
Licensed Optician
Timeline
Licensed Optician
Kentucky Eye Care
05.2023 - CurrentRead More
Licensed Dispensing Optician
Svs vision
08.2015 - CurrentRead More
Licensed Dispensing Optician
Costco Optical
07.2006 - 08.2014Read More
Licensed Dispensing Optician
Sam's Club
10.2002 - 07.2005Read More
Licensed Dispensing Optician
Walmart
06.1997 - 07.2001Read More
University of Louisville
High School Diploma
Read More