Nancy Carrozza CaraDonna
Miami Beach,FL
Summary
Experienced Evening Supervisor with a strong background in the hospitality industry. I have successfully managed the evening shift on weekends/holidays at a busy spa and boutique hotel, ensuring that all operations run smoothly and guests receive exceptional service. My ability to work well in a team and effectively manage time has allowed me to handle peak capacity periods with ease. I have a Bachelor of Fine Art degree from the University of Massachusetts, which has equipped me with a creative and detail-oriented approach to problem-solving. With my strong customer service skills and experience in team-building, I am confident in my ability to contribute to the success of a well-run and wonderful hotel experience.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Evening Supervisor (Laundry) Hotel Staff
Mirbeau Inn & Spa
01.2022 - 01.2024
- Enhanced team productivity by implementing effective scheduling and task delegation strategies.
- Ensured smooth operations during evening shifts by overseeing staff performance and addressing issues promptly.
- Maintained safe and clean working environment for staff and customers through regular inspections and adherence to company policies.
- Increased customer satisfaction with timely resolution of complaints, consistent communication, and personalized service.
- Boosted employees'' morale by providing constructive feedback, recognizing achievements, and fostering a positive work atmosphere.
- Streamlined workflow processes to minimize delays in product or service delivery, leading to improved efficiency during evening shifts.
- Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in operations and customer experience.
Library Acquisitions Assistant
Emerson College
01.1985 - 01.1986
- Streamlined acquisitions process by implementing efficient tracking system for new materials.
- Enhanced library collection by selecting high-quality books, journals, and digital resources relevant to user needs.
Library Assistant
Fashion Institute of Technology
01.1982 - 01.1985
- Cataloging Fashion Library Archive (books, rare books, designer's sketches)
- Library Archival Restoration
- Streamlined library operations by assisting in accurate cataloging and organization of materials.
Education
(Second Year) MFA - Art
Parsons School of Design New York
New York, NY01.1982
(First Year) MFA - Art
Queens College CUNY New York
New York 01.1981
BFA -
The Swain School of Design, University of Massachusetts, Dartmouth
South Dartmouth, MA01.1980
Yale University Summer School of Music and Art (full scholarship semester) - Art
Yale University
New Haven, CT08.1979
Skills
- Workload Management
- Employee Motivation
- Compliance Monitoring
- Emergency Preparedness : CPR (current)
- Guest Relations
Certification
CPR/AED Certification
Languages
Italian
Elementary
Timeline
Evening Supervisor (Laundry) Hotel Staff
Mirbeau Inn & Spa
01.2022 - 01.2024
Library Acquisitions Assistant
Emerson College
01.1985 - 01.1986
Library Assistant
Fashion Institute of Technology
01.1982 - 01.1985
(Second Year) MFA - Art
Parsons School of Design New York
(First Year) MFA - Art
Queens College CUNY New York
BFA -
The Swain School of Design, University of Massachusetts, Dartmouth
Yale University Summer School of Music and Art (full scholarship semester) - Art
Yale University
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