Nancy Catudal
Green Cove Springs,United States
Summary
Committed professional provides excellent customer service and works to carry out tasks to highest of standards. Knowledgeable and experienced in customer service. Adept at problem-solving.
Overview
12
12
years of professional experience
Work History
Mobile Notary/ Wedding Officiant
Self Employed Services
Green Cove Springs, FL
08.2023 - Current
- Implemented secure storage solutions to protect sensitive client information from unauthorized access or loss due to natural disasters or system failures.
- Provided exceptional customer service by addressing client concerns and answering questions promptly and accurately.
- Established a strong reputation for reliability and accuracy, contributing to overall business growth and success.
Member Relationship Specialist
Vystar
Green Cove Springs, FL
12.2022 - 08.2023
- Enhanced member satisfaction by effectively resolving complex issues and inquiries in a timely manner.
- Assisted in the development of staff training materials, contributing to the growth and knowledge of fellow team members.
- Achieved high levels of member satisfaction through empathetic listening and effective problem-solving skills.
Customer Care Manager
United Airlines
Dulles, VA
09.2012 - 12.2022
- Responsible for entire station's adaption to international regulations and DOT restrictions.
- Maintain high level of confidentiality.
- Coordinated internal and public events to include media, dignitaries, and international representation.
- Process necessary regulatory paperwork.
Education
Bachelor Of Applied Science - Organizational Leadership And Management
Regent University
Virginia Beach, VASkills
- Microsoft Office Suite
- Business Management
- Client Relations
Affiliations
• Military Veteran
• Elks member
• Magnolia Point Womens Club member
Timeline
Mobile Notary/ Wedding Officiant
Self Employed Services
08.2023 - Current
Member Relationship Specialist
Vystar
12.2022 - 08.2023
Customer Care Manager
United Airlines
09.2012 - 12.2022
Bachelor Of Applied Science - Organizational Leadership And Management
Regent University