Nancy Cervantes
Beaumont,TX
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Loan Star Title Loans
2019.05 - 2023.10
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Dealer Sales Representative
Metro by T-Mobile
2016.01 - 2019.05
- Emphasized product specifications to meet customer needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Participated in ongoing product training sessions, ensuring a comprehensive understanding of offerings to better assist customers.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
Education
High School Diploma -
Central Medical Magnet High School
Beaumont, United States06.2015
Skills
- Customer Service
- Active Listening
- Data Entry
- Problem-solving abilities
- Computer Proficiency
- Money handling abilities
- Payment Processing
- Follow-up skills
- Sales expertise
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Loan Star Title Loans
2019.05 - 2023.10
Dealer Sales Representative
Metro by T-Mobile
2016.01 - 2019.05
High School Diploma -
Central Medical Magnet High School
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