Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nancy Cervantes

Beaumont,TX

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Loan Star Title Loans
05.2019 - 10.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Dealer Sales Representative

Metro by T-Mobile
01.2016 - 05.2019
  • Emphasized product specifications to meet customer needs.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Participated in ongoing product training sessions, ensuring a comprehensive understanding of offerings to better assist customers.
  • Established a positive work environment through clear communication, encouragement, and recognition of achievements.

Education

High School Diploma -

Central Medical Magnet High School
Beaumont, United States
06.2015

Skills

  • Customer Service
  • Active Listening
  • Data Entry
  • Problem-solving abilities
  • Computer Proficiency
  • Money handling abilities
  • Payment Processing
  • Follow-up skills
  • Sales expertise

Languages

Spanish
Full Professional

Timeline

Customer Service Representative

Loan Star Title Loans
05.2019 - 10.2023

Dealer Sales Representative

Metro by T-Mobile
01.2016 - 05.2019

High School Diploma -

Central Medical Magnet High School

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Nancy Cervantes