Nancy Cobb
Boiling Springs,NC
Summary
Highly driven general manager with proven customer service skills and a strong background in sales. Proficient in Microsoft Office and CRM software, with extensive experience in email and text message marketing. Skilled in social media marketing campaigns and content creation, as well as community relations and networking with local small business owners. Recognized for performance excellence in operations and customer care, successfully implementing strategic approaches to drive profitability and sales. Known for motivating, training, and developing team members to thrive in highly competitive environments.
Overview
7
7
years of professional experience
Work History
Project Estimator
Tino Tile & Marble
Ocean Isle Beach, NC
08.2023 - Current
- Increased bid success rate by developing a thorough understanding of client needs during pre-bid meetings.
- Delivered accurate estimates within tight deadlines by utilizing effective time management skills and prioritizing tasks effectively.
- Conducted post-project evaluations to determine areas for improvement in future estimations.
- Utilized advanced estimation software to increase efficiency and precision in the estimation process.
- Developed strong relationships with suppliers, resulting in better pricing on materials without compromising quality.
- Evaluated subcontractor bids to ensure accurate pricing and scope inclusion for each project.
- Enhanced client satisfaction with detailed breakdowns of project costs and timelines.
- Increased project accuracy by thoroughly reviewing proposals, blueprints, and specifications.
- Reduced discrepancies in project estimates by collaborating closely with architects, engineers, and clients.
- Streamlined communication between team members by creating comprehensive status reports for ongoing projects.
- Strengthened team collaboration with clear communication regarding project requirements, expectations, and goals.
- Utilizing AUTO CAD and Measuresquare to create takeoff’s to generate estimates.
General Manager
Axis Fitness Training Downtown
Wilmington, NC
01.2021 - 01.2023
- Oversee the daily operations of the Fitness Center including but not limited to opening and preparation, enforcement of policies, procedures and standards, budgeting, managing the laundry room, building issues, video surveillance, et cetera.
- Manage and supervise fitness center staff including hiring, training, payroll, and scheduling
- Encourage health and wellness through collaborative programming.
- Oversee the use, care, operation, maintenance, and record-keeping of all fitness equipment.
- Comply with all standards, policies and guidelines of the Fitness Center.
- Provide service excellence through courteous, informed, accessible and professional engagement.
- Staff Management & Recruiting, ensuring the success and quality of work of the facility's staff, which may include a wide range of employees, such as personal trainers and front desk clerks.
- Overseeing the gym's budget, managing payroll, and coordinating the purchase of new equipment.
- Promotional activities to increase gym membership and member satisfaction.
- Set sales goals, compare performance to goals, and adjust goals as needed.
- Assess current team processes and procedures, identify opportunities for improvement, and implement them.
- Develop individual quotas and assign territories for team members.
- Provide detailed and accurate sales forecasts Coach, mentor, and provide feedback to team members.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Designed sales and service strategies to improve revenue and retention.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Led employee evaluations with constructive feedback to boost performance.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Recruited, interviewed and hired qualified staff for open positions.
- Guided management and supervisory staff to promote smooth operations.
- Tracked monthly sales to generate reports for business development planning.
- Trained employees on company procedures and worksite safety.
- Analyzed quarterly sales statistics and prepared analyses for corporate management.
Fitness Consultant
Axis Fitness Training
Wilmington, NC
01.2021 - 01.2022
- Daily responsibilities include closing membership contracts, promotional vouchers and network at community events to increase brand awareness.
- Responsible for all membership and retail sales operations.
- Provided daily operational direction and planned business strategies to staff.
- Provide input for both short and long term brand Awareness and planning.
- Ensuring a high level of customer service and implementing company policies.
- In charge of scheduling, answering phone calls, collecting outstanding balances and daily operation supervision.
- Serving as the customer service specialist at the front desk where I greet clients and help them with purchase orders, membership concerns or anything else they may need.
- Providing help to the trainers organize and implement daily training protocols to keep our customer service standards exceptionally high
- Provide Social Media content daily on workouts, nutrition etc.
- Via Facebook and Instagram to create awareness and community interactions.
- Providing a great customer service experience for our clients and gaining trust within the community that demonstrates our dedication to their health and wellness success.
- Notified clients about class prices, promotions and available payment options.
- Motivated clients to stay committed to preset fitness goals.
- Adhered to safety standards and utilized first aid during emergency situations to treat injuries.
- Led tours of fitness facility by guiding interested individuals, providing information and highlighting benefits of amenities.
- Ensuring a safe, secure, and legal work environment and developing personal growth opportunities.
Client Experience Manager
Burn Boot Camp
Wilmington, NC
08.2018 - 01.2021
- Daily responsibilities include closing membership contracts, promotional vouchers and network at community events to increase brand awareness and drive our 7-day test trial process.
- Responsible for all membership and retail sales operations within Burn Boot Camp.
- Provided daily operational direction and planned business strategies to staff.
- Provide input for both short and long term brand Awareness and planning.
- Recruiting new employees and identifying new business opportunities.
- Ensuring a high level of customer service and implementing company policies.
- In charge of scheduling, answering phone calls, collecting outstanding balances and daily operation supervision.
- Serving as the customer service specialist at the front desk where I greet clients and help them with purchase orders, membership concerns or anything else they may need.
- Providing help to the trainers organize and implement daily training protocols to keep our customer service standards exceptionally high.
- Overall goal is to provide a great customer service experience for our clients and gain trust within the community that demonstrates our dedication to their health and wellness success.
- Ensuring a safe, secure, and legal work environment and developing personal growth opportunities.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
Wellness Coordinator
The Joint Chiropractic
Wilmington, NC
08.2019 - 08.2020
- Efficient and competitive in sales of plans and packages.
- Detail Oriented in paperwork management.
- Providing excellent customer service.
- Bringing in new clientele as potential prospects to increase new member gain.
- Competitive in Sales regarding Wellness Plans and Packages.
- Efficiency in Administrative skills such as scheduling, phone calls, and daily operational tasks.
- Efficient in Atlas software and program
- Cultivated strong relationships with vendors and internal staff.
- Designed and implemented schedules, standards, processes and policies for comprehensive group fitness programs.
- Gathered and analyzed data regarding program participation and individual outcomes.
- Developed budgets and established staff policies.
- Organized health fair to introduce members to health and wellness-related local businesses.
Waitress
Ruby Tuesday
Wilmington, NC
08.2017 - 09.2019
- Collect payments from customers.
- Check with customers to ensure that they are enjoying their meals and act to correct any problems.
- Take orders from patrons for food or beverages.
- Serve food or beverages to patrons and prepare or serve specialty dishes at tables as required.
- Prepare checks that itemize and total meal costs and sales taxes.
- Clean tables or counters after patrons have finished dining.
- Present menus to patrons and answer questions about menu items, making recommendations upon request.
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
- Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Cleared table and bussed dishes to allow for quick setups.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Education
Bachelor’s Degree (B.A - Healthful Living and Fitness Education
University of North Carolina Wilmington
Wilmington, NC05.2021
High School Diploma -
Pender High School
Burgaw, NC06.2016
Skills
- Administration
- Business strategy
- Competitive
- Content management
- Contract management
- Customer relations
- Customer service
- Sales Management
- Operations Management
- Direct Sales
- Policy/program development
- Performance improvements
- Cross-functional team management
- Supervision and training
- Sales team development
- Sales expertise
- Staff training
- Staff development
- Proficient in CRM (Mindbody, Atlas & ABC Fitness Solutions)
- Leadership and team building
- Customer relationship management
- Recruiting and hiring
- Customer experiences
- Staff supervision
- Sales planning and implementation
- Client relations
- Customer retention
- Material takeoffs
- Cost estimation
- Estimate preparation
- Estimating software
- Project estimation and bidding
- Bid preparation
- Vendor relationships
- Construction cost estimates
- Project planning
- Industry networking
- Scope development
- Preparing estimates
Timeline
Project Estimator
Tino Tile & Marble
08.2023 - Current
General Manager
Axis Fitness Training Downtown
01.2021 - 01.2023
Fitness Consultant
Axis Fitness Training
01.2021 - 01.2022
Wellness Coordinator
The Joint Chiropractic
08.2019 - 08.2020
Client Experience Manager
Burn Boot Camp
08.2018 - 01.2021
Waitress
Ruby Tuesday
08.2017 - 09.2019
Bachelor’s Degree (B.A - Healthful Living and Fitness Education
University of North Carolina Wilmington
High School Diploma -
Pender High School