Nancy Colon
Lakeland,FL
Summary
Reliable Bilingual Medical Assistant with over 8 years of hardworking experience in medical office. Equipped to handle patient flow and assignments. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Medical Assistant Receptionist
Vanguard Medical Center
Lakeland, FL
08.2020 - 01.2022
- Pleasantly greeted patients and managed over 40 high volume phone calls per day.
- Opened encounter to record patient's urine drug screen, vitals, and office visit.
- Electronically submit pharmacies patient prescriptions and refills.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Supported office staff to complete administrative tasks.
Humana Customer Service Representative
The Results Companies, LLC
Lakeland, FL
11.2019 - 08.2020
- Successfully entered per day over 30 customer interaction details and information into Humana computer system to track requests, document problems, and record solutions with positive attitude.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Established great relationship with customers on daily basis.
Certified Chiropractic Assistant
Prime Care Chiropractic Centers, P.A.
Winter Haven, FL
03.2012 - 11.2019
- Documented vital signs and health history.
- Performed electric muscle stimulation: TENS, US, and hydro massage bed for over 25 patients per day.
- Performed and recorded vital signs on patients.
- Input patient data into computer system and checked information for accuracy.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Education
Diploma - Medical Assistants
Everest University - Lakeland
Lakeland, Fl 06.2012
Skills
- Appointment Scheduling
- Organization and Time Management
- Verbal and Written Communication
- Bilingual: Spanish Speaking Native
- Typing: 45 wpm
- Payment Scheduling and Collection
Timeline
Medical Assistant Receptionist
Vanguard Medical Center
08.2020 - 01.2022
Humana Customer Service Representative
The Results Companies, LLC
11.2019 - 08.2020
Certified Chiropractic Assistant
Prime Care Chiropractic Centers, P.A.
03.2012 - 11.2019
Diploma - Medical Assistants
Everest University - Lakeland
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