Summary
Overview
Work History
Education
Skills
Timeline
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Nancy Colon

Lakeland,FL

Summary

Reliable Bilingual Medical Assistant with over 8 years of hardworking experience in medical office. Equipped to handle patient flow and assignments. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Medical Assistant Receptionist

Vanguard Medical Center
Lakeland, FL
08.2020 - 01.2022
  • Pleasantly greeted patients and managed over 40 high volume phone calls per day.
  • Opened encounter to record patient's urine drug screen, vitals, and office visit.
  • Electronically submit pharmacies patient prescriptions and refills.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Supported office staff to complete administrative tasks.

Humana Customer Service Representative

The Results Companies, LLC
Lakeland, FL
11.2019 - 08.2020
  • Successfully entered per day over 30 customer interaction details and information into Humana computer system to track requests, document problems, and record solutions with positive attitude.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Established great relationship with customers on daily basis.

Certified Chiropractic Assistant

Prime Care Chiropractic Centers, P.A.
Winter Haven, FL
03.2012 - 11.2019
  • Documented vital signs and health history.
  • Performed electric muscle stimulation: TENS, US, and hydro massage bed for over 25 patients per day.
  • Performed and recorded vital signs on patients.
  • Input patient data into computer system and checked information for accuracy.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.

Education

Diploma - Medical Assistants

Everest University - Lakeland
Lakeland, Fl
06.2012

Skills

  • Appointment Scheduling
  • Organization and Time Management
  • Verbal and Written Communication
  • Bilingual: Spanish Speaking Native
  • Typing: 45 wpm
  • Payment Scheduling and Collection

Timeline

Medical Assistant Receptionist

Vanguard Medical Center
08.2020 - 01.2022

Humana Customer Service Representative

The Results Companies, LLC
11.2019 - 08.2020

Certified Chiropractic Assistant

Prime Care Chiropractic Centers, P.A.
03.2012 - 11.2019

Diploma - Medical Assistants

Everest University - Lakeland

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