Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nancy Colvin

Albuquerque,NM

Summary

Professional with 10 years of customer service experience and 7 years of restaurant management. Skilled in team leadership, inventory control with a strong commitment to guest satisfaction and operational excellence, Serv safe certified and excels in fostering positive, results driven enviroments

Overview

8
8
years of professional experience
1
1
Certification

Work History

Operations Supervisor

Ten Pins And More
Rio Rancho, NM
10.2025 - 03.2026

Supervise multiple area of the event center, ensuring smooth daily operations and guest satisfaction

Oversee kitchen operations, maintaining food safety and sanitation standards

Serve food and beverages to guests and bar patrons, upholding high service quality

Opening and closing the facility, ensuring proper cash handling, and adherence to safety protocols

Lead and motivate staff to deliver excellent customer service and maintain a positive work enviroment

Area Manager

SUBWAY®Restaurants
Albuquerque, NM
09.2022 - 10.2025

Managed restaurant operations and led a team, focusing on guest satisfaction and operational efficiency

Created weekly schedules ensuring adequate staffing and effective shift management

Over saw cash handling, inventory control and cost management to support financial goals

Completed weekly paperwork including labor tracking and time sheets

Assisted in running multiple locations, Supporting hiring, training and staff development

Patient Care Coordinator

Southwest Eye Care
Albuquerque, New Mexico
03.2022 - 09.2022

Checked in patients for appointments and scheduled follow up visits

Made appointments for new patients

Managed medical records, referrals and maintained patient confidentiality

Answered multi-line phones and answered patient questions, appointment scheduling and spoke with other medical clinics about referrals

Utilized scheduling systems and MDI software to support office operations

Cashier

Delek US
Albuquerque, NM
07.2021 - 03.2022

Assisted customers with product sales. providing excellent service and handling transactions accurately

Certified in alcohol sales ensuring compliance with responsible service standards

Maintained store cleanliness and stocked coolers to maintain product sales

Customer Service Representative

Walmart
Albuquerque, NM
11.2020 - 07.2021

Processed customer purchases as a cashier ensuring accuracy and efficiency

Provided customer service by handling returns and supporting the money center

Certified in money transfers, bill pay and international money transfers maintaining compliance and confidentiality

Store Manager

SUBWAY®Restaurants
Albuquerque, NM
11.2017 - 02.2021

Managed and led a team of employees, fostering a positive and productive work environment

Prepared customer orders and handled all money management ensuring accurate cash handling

Oversaw inventory management, ordering and cost control to support financial performance

Maintained operations for 2 locations, supporting staff training, scheduling and compliance with safety standards

Education

High School Diploma -

Highland High School
Albuquerque, NM
10-2001

Skills

  • Operations management
  • Performance monitoring
  • Task delegation
  • Staff supervision
  • Food safety management
  • Cash handling
  • Leadership
  • POS management and training
  • Guest service
  • Training and development

Certification

Servsafe Food handlers

Nm alcohol servers

Timeline

Operations Supervisor

Ten Pins And More
10.2025 - 03.2026

Area Manager

SUBWAY®Restaurants
09.2022 - 10.2025

Patient Care Coordinator

Southwest Eye Care
03.2022 - 09.2022

Cashier

Delek US
07.2021 - 03.2022

Customer Service Representative

Walmart
11.2020 - 07.2021

Store Manager

SUBWAY®Restaurants
11.2017 - 02.2021

High School Diploma -

Highland High School