NANCY CONNELL
ORANGE PARK,FL
Summary
Health professional experienced in conducting tests and analyzing samples. Brings skills in sample handling, knowledge of healthcare and background with patient engagement. Looking to put knowledge and abilities to good use in diverse position focused on healthcare objectives.
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Dependable Patient Financial Navigator, serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
11
11
years of professional experience
1
1
Certification
Work History
PATIENT FINANCIAL NAVIGATOR
Florida Cancer Specialists
FLEMING ISLAND, FL
05.2022 - Current
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Obtained underwriting approval by completing application for coverage.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Met with customers to provide information about available products and policies.
- Calculated premiums and established payment methods for sales.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Collected premiums on or before effective date of coverage.
- Facilitated communication between patients and various departments and staff
- Worked with patients to ascertain issues and make referrals to appropriate specialists
PATIENT CARE TECHNICIAN
HCA Florida Hospital
ORANGE PARK, FLORIDA
01.2022 - 05.2022
- Answered patient assistance calls, assessed needs and offered qualified support.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted nursing staff with respiratory, cardiopulmonary and physical therapies.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Warmly greeted patients and visitors and made each feel welcome.
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
- Responded to emergency situations to help with lifting and transporting patients.
OFFICE SPECIALIST II
Baptist ENT Specialist
Fleming, FL
03.2018 - 07.2021
- Front office, clerical specialist, checking patients in/out, collecting and balancing co-payments, expertise in insurance verification, obtaining referrals/authorizations
- Scheduling surgeries with Baptist Clay/South, collecting surgery deposits
- Going over surgery consents and waivers of non-covered services with patients
- Filing appeals with insurance companies, researching claim denials, resolving and following appeal processes set forth by insurance companies, scheduling peer to peer for case approvals, and scanning medical records.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime
PATIENT COORDINATOR
Clay Pulmonary Services
ORANGE PARK, FL
12.2010 - 03.2018
- Calling medical facilities or departments to schedule patients for test/surgeries or admissions
- Perform general office duties such as answering telephones, insurance verification, obtaining authorizations
- Greeting patients, checking them in and out
- Scanning medical records to patients charts.
- Provided complete patient assessments and communicated with patients to understand medical histories
- Managed hospital admissions and patient flows while organizing patient care
- Informed patients and caregivers on clearance procedures to maintain patient health and facilitate recovery goals
- Shared patient status updates during shift changes for continuum of care
- Established rapport and relationships with patients and external partners to cross-train and support medical staff
- Reviewed each step of patient care and made proactive adjustments to avert issues
Education
Associate of Science - Nursing
FORTIS COLLEGE iN ORANGE PARK
Orange Park, FL01.2021
Associate of Arts - General Studies
Florida State College At Jacksonville
Jacksonville, FL12.2022
Skills
Proficient in
- Personalized Financial Reviews
- AR Aging Reports
- Financial Counseling
- Payment Plan Options
Certification
Basic Life Support Certification through
American Heart Association
Languages
Spanish
Full Professional
Timeline
PATIENT FINANCIAL NAVIGATOR
Florida Cancer Specialists
05.2022 - Current
PATIENT CARE TECHNICIAN
HCA Florida Hospital
01.2022 - 05.2022
OFFICE SPECIALIST II
Baptist ENT Specialist
03.2018 - 07.2021
PATIENT COORDINATOR
Clay Pulmonary Services
12.2010 - 03.2018
Associate of Science - Nursing
FORTIS COLLEGE iN ORANGE PARK
Associate of Arts - General Studies
Florida State College At Jacksonville
Similar Profiles
Rachel SturgesRachel Sturges
New Patient Coordinator at Florida Cancer SpecialistsNew Patient Coordinator at Florida Cancer Specialists
Tara QuinonesTara Quinones
Medical Assistant/Laboratory Phlebotomist at Florida Cancer SpecialistsMedical Assistant/Laboratory Phlebotomist at Florida Cancer Specialists
Shavon BertholdShavon Berthold
Oncology Infusion Registered Nurse at Florida Cancer Specialists and Research InstituteOncology Infusion Registered Nurse at Florida Cancer Specialists and Research Institute
Dylan OstDylan Ost
Pharmacy Technician at Florida Cancer SpecialistsPharmacy Technician at Florida Cancer Specialists
Kyle Otto GrahamKyle Otto Graham
District Manager at WalgreensDistrict Manager at Walgreens