NANCY CORSON

• Instructional Assistant for multiple grades in the Media Center at Carroll Magnet Middle school
• In charge of inventory for chromebooks, iPads, staff laptops, printers, and other relevant technology
• Responsible for troubleshooting technical issues within the WCPSS helpdesk
• Apart from the day to day clerical responsibilities, assisting teachers and students with all relevant technology (TV's, laptops etc)
• Facilitated small groups of students as enrichment via Tech Team and Digital Design Team and am working member of the media center PLT
• In charge of inventory of the library books
• Purchasing books and keeping book collection current
• Facilitated several library events in school
• Co-teaching a digital art for one of elective classes
• Core Competencies: comprehensive knowledge in Microsoft Office Products and Google Applications, detail oriented and able to multitask, willingness and ability to learn new software systems

• Providing instruction and tutor individual and small groups of students in assigned special education programs with emotional, physical, behavioral and mental disabilities in various subject-matter areas to reinforce classroom lessons
• Supported students with behavioral challenges through consistent reinforcement of classroom expectations and positive feedback.
• Contributed to the creation of sensory-rich environments designed to reduce overstimulation while promoting self-regulation skills among students with sensory processing challenges.
• Supported student learning objectives through personalized and small group assistance.
• Core Competencies: documentation and progress monitoring, supervision of students, utilize strategies to meet the needs of students with severe disabilities, communicate nonverbally with children to provide encouragement and positive reinforcement, perform medically necessary tasks

Operations Lead dealing effectively with high impact, large account problem resolutions

• Thirteen years of experience in the telecommunication industry
• Knowledge of International Operations, circuit ordering, data entry, tracking, as well as network planning and designing
• Quick learner always looking for new and improved ideas, concepts, and methods
• Multi tasker
• Ability to diagnose and solve problems quickly and effectively
• Dedicated and self-motivated
• Ability to work in a fast-paced environment

Core Competencies: managing complex projects and network installations for high-profile customers with a daily revenue responsibility of $600K, including customer communication and order management, overseeing installations (daily avg QTY 60) of telecommunication solutions of Fortune 500 companies world wide, with focus on Europe, Middle East and Africa, and Latin America, ensuring that third party vendors deliver the required services within time and according to the standard lead times, maintaining databases, communicating effectively with internal departments on a day-to-day basis, directing troubleshooting of complex network installations, data entry, solving issues and incidents during the implementation of customer networks by creating solutions and providing support during complicated escalations, responsible for capacity planning and network design, order, tracking and expediting the delivery status of the equipment, acting as designated backup for management, subject matter expert for new employees, recognized by supervisors for consistently going above and beyond for customers to assist in on time delivery