Nancy Cuevas
Fort Worth,TX
Summary
Hardworking medical assistant/receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
11
11
years of professional experience
Work History
Medical Assistant OB/GYN
Texas Health Care, PLLC
05.2021 - 12.2024
- Answer Phone Calls
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced patient satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Helped patients complete necessary medical forms and documentation.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained patient vitals
- Assisted doctor with in-office procedures
- Prepared charts
- Scheduled labs
Patient Care Technician
Us Renal Care Dialysis
02.2020 - 01.2021
- Took and documented patients' vital statistics, including temperature, blood pressure and pulse and respiration rates, before and after dialysis treatment
- Primed dialyzer with saline or heparinized solutions and followed formula directions when preparing dialysis
- Performed routine sterilization, cleaning, and maintenance of hemodialysis machines and equipment
- Followed infection control measures when cleaning and attaching hemodialysis machine to access sites like fistulas, catheters, and grafts
- Sustained hemodialysis workflow by inventorying and restocking needed equipment and supplies
- Attached dialyzer and tubing to dialysis machines for use in hemodialysis treatment
Medical Office Assistant
Clinica Guadalupe
02.2014 - 02.2020
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Organized paperwork such as charts and reports for office and patient needs
- Scheduled, rescheduled and handled cancelled appointments for patients
- Promptly answered multi-line phone system and greeted callers enthusiastically
- Adeptly managed multi-line phone system and pleasantly greeted all patients
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies..
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Education
Everest College
Fort Worth, TXDiploma - undefined
North Side High School
Fort Worth, TX01.2012
Skills
- Customer service
- Patient scheduling
- HIPAA compliance
- Medical terminology knowledge
- Data entry
- Problem resolution
- Microsoft Excel
- Insurance verification
- Appointment scheduling
Assessments
- Customer service — Proficient
- November2022
- Identifying and resolving common customer issues
- Full results: Proficient
- Scheduling — Proficient
- June2023
- Cross-referencing agendas and itineraries to avoid scheduling conflicts
- Medical receptionist skills — Proficient
- Managing physician schedules and maintaining accurate patient records
- Medical terminology — Proficient
- Understanding and using medical terminology
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Medical Assistant OB/GYN
Texas Health Care, PLLC
05.2021 - 12.2024
Patient Care Technician
Us Renal Care Dialysis
02.2020 - 01.2021
Medical Office Assistant
Clinica Guadalupe
02.2014 - 02.2020
Diploma - undefined
North Side High School
Everest College
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