NANCY DOME
Chicago,IL
Summary
Learning and Organization Development Leader with proven expertise in organizational development, training lifecycle management and execution, strategic planning, leadership development, and corporate culture change initiatives. Adept at assessing business needs and developing solutions producing exceptional individual and team performance through managing complexity, strategic team leadership, and substantial problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Learning & Development Manager
INTERNATIONAL MOTORS INC
12.2022 - Current
- Leading learning for a digital transformation project introducing a new management system and operational approach across the enterprise distribution center network
- Crafted learning strategy and developed active, blended learning pathways of e-learning, instructor-led, experiential, guided observational, and immersive learning solutions
- Planned and integrated a fully equipped, replica distribution center learning lab for hands-on, experiential learning.
Learning and Organizational Development Consultant
NDOME CONSULTING
09.2018 - Current
- Enable organizations to produce business results by providing strategic guidance and learning and organizational effectiveness solutions including culture and team building, strategic planning, curriculum development, instructional design, program facilitation and more
- Needs assessment and full curriculum design for community staff development
- Instructional design and facilitation projects in financial services and retail organizations
- Design, development and facilitation of management and leadership instructor-led courses
LEARNING & DEVELOPMENT LEADER
DOMESTIC & GENERAL
07.2021 - 07.2022
- Led learning for an international organization entering the United States market
- Within 2 months of business launch, sales conversion exceeded the 18-month goal
- Designed, developed and delivered active training for new contact center agents with incomplete proprietary operating system, new business partners, and a new product 6 weeks after joining project
- Trained, certified and mentored business partner trainers
- Developed strategy for building learning & development capability and capacity for organizational growth
Assistant Vice President, Learning & Development
WINTRUST FINANCIAL CORPORATION
Rosemont, IL
11.2016 - 09.2018
- Led leadership development in a growing financial organization
- Crafted organizational leadership development strategy
- Designed, facilitated and managed a cohort-based six-month leadership program with 97% of graduates recommending the program to others, 95% applying what they learned, and 100% reporting it helped them be a more effective leader
- Designed, launched, and managed a mentorship program for identified successors to key leadership roles
- Designed and developed peer coaching and learning team structure as part of comprehensive active leadership development plan for middle level leaders
Manager, Strategic Learning
GRANT THORNTON
Chicago, IL
11.2014 - 09.2015
- Business partner providing performance consulting and learning support to multiple business lines and firm wide initiatives
- Reviewed and revised existing learning solutions to reflect adult learning best practices
- Led the design and development of an innovative, integrated leadership development process
- Designed and delivered learning and team support solutions for internal leadership coaches
Director, Learning & Development
CASH AMERICA INTERNATIONAL
Naperville, IL
01.2010 - 08.2014
- Business partner and member of strategic leadership team responsible for learning and organizational development strategy and the design and execution of high-impact solutions that drove business results for a financial services and retail company with 6,000 coworkers
- Formulated and executed a broad talent development strategy producing sustained profit and organizational growth
- Developed and drove comprehensive employee engagement strategy resulting in being named top workplace in Chicago and nationally
- Crafted and launched leadership development strategy developing leaders at all levels
- Designed and launched an organization wide succession planning process resulting in 35% increase in internal promotions and reduced vacancy time at the management and director level
Senior Learning Consultant
CASH AMERICA INTERNATIONAL
Naperville, IL
06.2009 - 01.2010
- Responsible for supporting a 1,000-coworker region as a learning and development partner including performance consulting, instructional design and development, facilitation, coaching and mentoring
- Consulted with a struggling team and led them to increased effectiveness, results and reported satisfaction
- Developed and implemented a program to prepare high potential managers to assume multi-location management roles resulting in 100% placement and results in role among top in company
Education
B.S. - Applied Arts & Sciences, Psychology and Sociology
Central Michigan University
Mt Pleasant, MISkills
- Learning Strategy
- Performance Consulting
- Leadership Development
- Organizational Effectiveness
- Curriculum Design
- Competency Development
- Instructional Design & Development
- Facilitation
- Coaching & Mentoring
- Employee Engagement
Certification
- DiSC (Wiley)
- The Oz Principle (Partners in Performance)
- How did that Happen (Partners in Performance)
Timeline
Learning & Development Manager
INTERNATIONAL MOTORS INC
12.2022 - Current
LEARNING & DEVELOPMENT LEADER
DOMESTIC & GENERAL
07.2021 - 07.2022
Learning and Organizational Development Consultant
NDOME CONSULTING
09.2018 - Current
Assistant Vice President, Learning & Development
WINTRUST FINANCIAL CORPORATION
11.2016 - 09.2018
Manager, Strategic Learning
GRANT THORNTON
11.2014 - 09.2015
Director, Learning & Development
CASH AMERICA INTERNATIONAL
01.2010 - 08.2014
Senior Learning Consultant
CASH AMERICA INTERNATIONAL
06.2009 - 01.2010
B.S. - Applied Arts & Sciences, Psychology and Sociology
Central Michigan University
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