Nancy Duran
San Diego,CA
Summary
Looking for opportunity for growth. Experience working in customer service environment, Recovery center, , call center and Cell Phone Company. Detail oriented with strong technical skills and the ability to learn concept quickly. Personable and responsible Solid team player with upbeat, positive attitude. Highly enthusiastic customer service professional.
Overview
13
13
years of professional experience
Work History
Paraprofessional
Cook Education Center
San Diego, California
01.2025 - Current
- Assisted teachers in implementing individualized education plans for students.
- Monitored student behavior and provided guidance to foster a positive learning environment.
- Collaborated with special education staff to address student needs effectively.
- Facilitated communication among teachers, parents, and support staff to enhance student progress.
- Documented student performance and maintained accurate records of educational activities.
- Implemented behavioral strategies that increased student engagement and participation in class.
- Applied positive reinforcement to redirect negative behaviors.
- Created and maintained positive relationships with students, parents, and colleagues.
Recovery Representative
Johnson & Roundtree
03.2017 - 06.2021
- Coordinated claims and inquiries for United Healthcare.
- Handling outgoing & Incoming calls
- Customer Service
- Multi-Tasking 5 different programs
- Performed data entry tasks to maintain accurate records
- Managed and organized emails to streamline communication processes
- Performed office tasks, including faxing, to support daily operations
- Collect One Program
Customer Service Representative
First Associates
San Diego, CA
01.2015 - 03.2017
- Handled incoming calls, outbound calls and auto dialer calls
- Managed customer accounts by updating information and addressing inquiries.
- Performed data entry tasks by inputting information into the company database.
- Conducted account verifications to confirm customer identities and details.
- Handled call transfers between departments to enhance customer support.
- (Express employment)
- Resolved customer inquiries through phone and email communication.
- Managed customer accounts and updated records in the CRM system.
- Handled escalated issues, ensuring swift resolution for client satisfaction.
- Fostered positive customer relationships through professional and respectful interactions.
- Responded to customer inquiries with accurate product and service information to enhance customer experience.
Manager, Sales and Customer Support
METRO PCS
SAN DIEGO, CA
05.2013 - 01.2015
- Developed and implemented strategies that increased sales volume and strengthened customer loyalty.
- Addressed customer complaints to improve satisfaction and reinforce loyalty.
- Executed targeted marketing initiatives to enhance product visibility.
- Activations of cellphones
- Creating new accounts
- Taking cellphone monthly service payments
- Proper Opening of store
- Proper closing of store
Education
high school diploma -
LINCOLN HIGH SCHOOL
San Diego, ca06-2010
Skills
- Classroom environment
- Student engagement
- Teaching support
- Customer service
- Bilingual (Spanish)
- Fluent speaker
- Group facilitation
- Multitasker
- Attention to detail
- Software multitasking
- Rapid problem solving
- Good listening skills
Timeline
Paraprofessional
Cook Education Center
01.2025 - Current
Recovery Representative
Johnson & Roundtree
03.2017 - 06.2021
Customer Service Representative
First Associates
01.2015 - 03.2017
Manager, Sales and Customer Support
METRO PCS
05.2013 - 01.2015
high school diploma -
LINCOLN HIGH SCHOOL