Nancy Duverglas
Hampton,GA
Summary
Dedicated customer service representative with expertise in issue resolution, database management, and active listening. Proven ability to enhance customer satisfaction and streamline complaint handling processes.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Customer Service Representative
VXI Global
Morrow, Georgia
02.2023 - 08.2025
- Resolved customer inquiries and issues promptly, contributing to improved satisfaction levels.
- Provided precise information on products and services, facilitating informed customer decisions.
- Documented customer interactions accurately in database, ensuring reliable record-keeping.
Customer Service Representative
Chimes Solutions
Morrow, Georgia
09.2019 - 02.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Handled high-volume calls while maintaining professionalism and patience.
- Monitored customer feedback to identify areas for improvement.
Insurance Agent
Estrella Insurance
Miramar, Florida
04.2004 - 05.2018
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Processed policy applications and maintained accurate client records efficiently.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Conducted regular policy reviews to ensure client satisfaction and compliance.
- Processed payments received from clients promptly according to established procedures.
- Maintained accurate records of all insurance transactions using computer software systems.
Education
Insurance
Gold Coast School of Insurance
Miami, FL03-1999
Skills
- Customer relationship management
- Issue resolution
- Call center operations
- Product knowledge
- CRM software
- Data entry
- Claims processing
- Team collaboration
- Active listening
Certification
- 2-20 Insurance License
Timeline
Customer Service Representative
VXI Global
02.2023 - 08.2025
Customer Service Representative
Chimes Solutions
09.2019 - 02.2023
Insurance Agent
Estrella Insurance
04.2004 - 05.2018
Insurance
Gold Coast School of Insurance